xbox party chat cross platform not working?

[Cajun72]

Hi Netduma team

So I am on xbox series x and although I am able to join party on ps4 with my son and brother in law,  I can hear them fine they cannot hear me. 

This is for on fortnite. I made sure they went into game party and invited me that way (not console), have checked my audio settings on xbox and in game and everything should work fine, however they cannot hear me at all. Is this a knowm issue? do I need to remove some options on the R2? I tried disabling geo-filter in case that was a cause but it wasn't. 

To confirm they are inviting me and the PS4 is the party leader. My son is playing downstairs on his ps4 and is connected to powerline adapter to the R2. My xbox is hard wired to the R2, and my brother in law is in different address connecting to his network.

Any help would be appreciated thank you as really want to get this fixed so we can communicate with each other.

Thanks in anticipation

[Netduma Fraser]

I would have thought it would be the Geo-Filter, is your son able to hear your BIL? If you disable QoS fully from the Congestion Control menu does it work then?

[Cajun72]

Yes they can hear each other fine, just myself they can't hear. Ok I'll try that tomorrow when we are next in a party and let you know how it goes. Many Thanks

[DARKNESS]

@Cajun72Fortnite is known for having chat issues you can try switching chats on the menu options from everyone back and forth sometimes that works.. though back then there was such a bug that would prevent users from chatting and knowing how buggy fortnite keeps becoming I ain't shocked that old bugs keep reappearing like we still have issues with reload animations and fall damage and then you have game breaking glitches that certain users abuse.

To clarify I am referring to the game voice chat if your trying to join an actual party chat you'll need to either manually allow the servers or simply disable geofilter and re-enable after

[Cajun72]

Thanks @DARKNESS and apologies for the delay in replying to you.

Just an update they can both hear me but VERY FAINTLY. This is using the game party chat not the console chat as I am on xbox and they are both on PS4.

They can hear each other fine and I can hear them load and clear, they just can only hear me very faintly. I have checked my chat settings and microphone and they are fine.

I'm sure this is NOT an R2 issue, as at the weekend I was away at our other home with no R2 just wifi and it was the same issue, so it must be something to do with xbox cross platform or like you say fortnite 😐

[Netduma Fraser]

1 hour ago, Cajun72 said:

Thanks @DARKNESS and apologies for the delay in replying to you.

Just an update they can both hear me but VERY FAINTLY. This is using the game party chat not the console chat as I am on xbox and they are both on PS4.

They can hear each other fine and I can hear them load and clear, they just can only hear me very faintly. I have checked my chat settings and microphone and they are fine.

I'm sure this is NOT an R2 issue, as at the weekend I was away at our other home with no R2 just wifi and it was the same issue, so it must be something to do with xbox cross platform or like you say fortnite 😐

If they can hear you at all even faintly then I wouldn't have thought it'd be a network issue, is there voice volume on Fortnite you can maybe adjust to be louder? 

[DARKNESS]

@Cajun72So can you communicate with people on your own platform? Might be your mic are you checking whether it outputting/monitoring mic audio?

[Cajun72]

17 hours ago, Netduma Fraser said:

If they can hear you at all even faintly then I wouldn't have thought it'd be a network issue, is there voice volume on Fortnite you can maybe adjust to be louder? 

Yes I tried all the ingame volume/microphone settings, they are all on high

[Cajun72]

15 hours ago, DARKNESS said:

@Cajun72So can you communicate with people on your own platform? Might be your mic are you checking whether it outputting/monitoring mic audio?

They are all on Playstation, not xbox so I'm unable tp try that. I have tried though switching headsets in case it was faulty but still the same result.

[Netduma Fraser]

11 minutes ago, Cajun72 said:

Yes I tried all the ingame volume/microphone settings, they are all on high

Someone said this "At the bottom of the audio settings there will be voice chat option, turn it off and apply and then turn it back on and apply. You may need to do it a few times" worked for them

[DARKNESS]

@Cajun72What am asking is if you hear your mic audio back when your monitoring voice? Have you tried other games or is it Fortnite specifically that your having the issue….

[Cajun72]

5 hours ago, Netduma Fraser said:

Someone said this "At the bottom of the audio settings there will be voice chat option, turn it off and apply and then turn it back on and apply. You may need to do it a few times" worked for them

Thanks I'll give this a go and try again tomorrow when they are in the party again

[Cajun72]

21 hours ago, DARKNESS said:

@Cajun72What am asking is if you hear your mic audio back when your monitoring voice? Have you tried other games or is it Fortnite specifically that your having the issue….

Not sure how to do that on xbox? I know on ps4 you can do a mic test to hear how loud your own voice but with XBSX there is a slider - left and right for Mic and game audio. I haven't tried other games as not in party with anyone in xbox only PS.

[DARKNESS]

@Cajun72Well you need to find out whether it the mic or the game causing the issue not an xbox guy so you need to figure out how to monitor your audio