Resist Posted August 3, 2023 Author Share Posted August 3, 2023 I tried disabling Smart Connect and nothing changed, still can't connect to the DumaOS over 5GHz WiFi. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 3, 2023 Administrators Share Posted August 3, 2023 1 hour ago, Resist said: I'm very reluctant to install this beta because after looking over the forum, others have had issues trying to install it and I don't want to end up spending all day messing with it. And because it's a beta I'm concerned I'll have more issues that I won't be able to fix. As long as you follow the steps including the one if you're having trouble if needed it would be fine. Yes it is a beta but it has been tested by users since May so yes you may have some issues but it's generally quite stable, you're already having an issue which we're having trouble identifying a solution for. Link to comment Share on other sites More sharing options...
Resist Posted August 4, 2023 Author Share Posted August 4, 2023 And how would this beta firmware fix anything? Someone else must be experiencing the same issue I am having. What is it about accessing the DumaOS site that my 5GHz WiFi stops loading the page, yet every other site I can access without any issues, why? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 4, 2023 Administrators Share Posted August 4, 2023 12 hours ago, Resist said: And how would this beta firmware fix anything? Someone else must be experiencing the same issue I am having. What is it about accessing the DumaOS site that my 5GHz WiFi stops loading the page, yet every other site I can access without any issues, why? I'm not saying it definitely will fix it but newer firmware brings improvements/fixes and better stability overall and the version mentioned is two iterations higher than yours. I don't think I've seen anyone have this issue before or if they have it's rare, there isn't anything specific to 5GHz that I can think of that would prevent local access. Due to there being no real settings that would affect this I would suggest a factory reset as that's the last kind of reset, by upgrading to the beta though you could get away with not doing that although I would recommend it after the update if you were to do so but it's not a neccessity. Link to comment Share on other sites More sharing options...
Resist Posted August 4, 2023 Author Share Posted August 4, 2023 And a factory reset would mean that I have to set it up all over again with all my devices. All the options you've given me aren't easy. This router had a ton of good reviews and the reason why I bought it and everything was fine until I started using the 5GHz WiFi part. I even tried logging into the DumaOS with my iPad and iPhone which are using 5GHz WiFi, and they couldn't get it to work either. So my MacBook Pro, iPad and iPhone all said Safari couldn't open the page because the server stopped responding. Yet using 2.4GHz they all have no problem getting the DumaOS page to open. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 4, 2023 Administrators Share Posted August 4, 2023 25 minutes ago, Resist said: And a factory reset would mean that I have to set it up all over again with all my devices. All the options you've given me aren't easy. This router had a ton of good reviews and the reason why I bought it and everything was fine until I started using the 5GHz WiFi part. I even tried logging into the DumaOS with my iPad and iPhone which are using 5GHz WiFi, and they couldn't get it to work either. So my MacBook Pro, iPad and iPhone all said Safari couldn't open the page because the server stopped responding. Yet using 2.4GHz they all have no problem getting the DumaOS page to open. Yeah I understand that, a few things before you decide if you want to do either of them. Could you connect via 2.4GHz, access the interface and go to the System Information page and look at the logs. Then connect a device to 5GHz and attempt to connect to the interface, then download the log from the log menu and upload it here please. Hopefully that'll show something that I can then work from or get a dev to take a look at. Enable Smart Connect which will combine 2.4/5GHz into one WiFi network, connect a 2.4GHz device and access the interface and go to the Device Manager, then on another device, run a speed test or a download, something that requires fast speeds, this should make it use 5GHz, you can then confirm this on the Device Manager from the 2.4GHz device. Once you've confirmed this then try accessing the interface on the 5GHz device, does it work? Link to comment Share on other sites More sharing options...
Resist Posted August 4, 2023 Author Share Posted August 4, 2023 I set my iPhone to 2.4GHz and ran a speed test. Device manager using my MacBook Pro on 2.4GHz showed my iPhone offline the entire time, even showed my MacBook Pro offline. After the speed test my iPhone was still connected to 2.4GHz. Smart Connect was enabled. Not sure if this matters but the SSID name I made for 5GHz only is on the guest network in Guest Network Settings. It has a password but on my devices it never asks for the password, so I must have entered the password on my devices when I set it all up. So whenever I change my Wifi network to it, then I know it's just 5GHz. But as I said the router has Smart Connect on, so if say my MacBook Pro is on 2.4GHZ WiFi I assume the only way I'd know that the router switched to 5GHz WiFi is by looking at Device Manager in the DumaOS. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 4, 2023 Administrators Share Posted August 4, 2023 34 minutes ago, Resist said: I set my iPhone to 2.4GHz and ran a speed test. Device manager using my MacBook Pro on 2.4GHz showed my iPhone offline the entire time, even showed my MacBook Pro offline. After the speed test my iPhone was still connected to 2.4GHz. Smart Connect was enabled. Not sure if this matters but the SSID name I made for 5GHz only is on the guest network in Guest Network Settings. It has a password but on my devices it never asks for the password. Honestly, I'm starting to get really confused. Are you using a WiFi extender or access point or mesh, anything like that at all? Interesting, if you disable the Guest Network does that then allow you to access the interface if you disable Smart Connect via 5GHz? Link to comment Share on other sites More sharing options...
Resist Posted August 4, 2023 Author Share Posted August 4, 2023 No extender, access point or mesh. If I disable the 5GHz Guest Network, then how am I supposed to 5GHz? But I did disable the Smart Connect but don't know what WiFi speed my MacBook Pro is using now. Also, is the router hiding my device MAC addresses? Because now I can't even find my iPhone in the DumaOS Device Manager. Here is another odd thing, my MacBook Pro will not connect to the 5GHZ Guest Network. so then I disabled it and it made a network name the same as my main SSID name with 5G after it. Now I'm wondering if I turn Smart Connect back on will it switch between my main SSID network and the one with 5G, telling what speed WiFi it's using? I tried turning Smart Connect back on and now my main SSID name with the 5G after it disappeared. Link to comment Share on other sites More sharing options...
Fuzy Posted August 5, 2023 Share Posted August 5, 2023 It seems normal to me that you don't have access to the administration page via the guest wifi, it is its role not to give access to the peripherals which are connected to it on the local network (guest)! To separate the bands, you just have to uncheck the box "Enable smart connect" Don't forget to put 2 different names (ssid) to differentiate them! You can disable the guest wifi part, if you don't need it! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 5, 2023 Administrators Share Posted August 5, 2023 As above, I didn't realize you were solely using 5GHz on the Guest WiFi network - you would need to enable the "Allow guests to see each other and access my local network" and then you should be able to access the interface but you don't need to use the Guest WiFi overall. Disabling Smart Connect then gives you a 2.4 & 5GHz network that you can choose between, it will automatically name them differently like the above picture, with Smart Connect they're combined into one network and the router will intelligently switch a device between 2.4/5GHz based on their needs. Fuzy 1 Link to comment Share on other sites More sharing options...
Resist Posted August 5, 2023 Author Share Posted August 5, 2023 Yep, that did it. But I found no instructions explaining all this. Even if someone used the Guest network they still couldn't access my DumaOS settings because there is a password, that they wouldn't know it. I saw the box that said "Allow guests to see each other and access my local network", but that didn't tell me that if checked it would allow me to access my DumaOS settings over the Guess network. Or maybe I misunderstood it. Either way, there really needs to be an easy to understand instruction manual for this router. But if I keep using the Smart Connect, then how will I know when my devices are using 5GHz? Is the only way to see this via the DumaOS Device Manager? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 5, 2023 Administrators Share Posted August 5, 2023 38 minutes ago, Resist said: Yep, that did it. But I found no instructions explaining all this. Even if someone used the Guest network they still couldn't access my DumaOS settings because there is a password, that they wouldn't know it. I saw the box that said "Allow guests to see each other and access my local network", but that didn't tell me that if checked it would allow me to access my DumaOS settings over the Guess network. Or maybe I misunderstood it. Either way, there really needs to be an easy to understand instruction manual for this router. But if I keep using the Smart Connect, then how will I know when my devices are using 5GHz? Is the only way to see this via the DumaOS Device Manager? Okay great! So the router is the hub of your local network, when you access it you're not going through the internet you're connecting directly to it (locally). There is a user manual here: https://www.downloads.netgear.com/files/GDC/XR500/XR500_UM_EN.pdf which covers everything in Settings (which Netgear has developed) as well as some aspects of DumaOS. Anything else for DumaOS can be found at support.netduma.com Device Manager yes, also depending on your device, in the details of the WiFi connection it may tell you what band you're connected to, for example on Windows it will show this: If the device is using a lot of bandwidth, streaming, YouTube, downloading etc it will almost always use 5GHz. Otherwise if being able to easily see what band a device is connected to is important for you then just disable Smart Connect and connect manually via 2.4/5GHz. Link to comment Share on other sites More sharing options...
Resist Posted August 5, 2023 Author Share Posted August 5, 2023 Okay, thank you for sticking with me on all this. I know it can be frustrating dealing with someone that isn't as knowledgeable. I appreciate it. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 6, 2023 Administrators Share Posted August 6, 2023 10 hours ago, Resist said: Okay, thank you for sticking with me on all this. I know it can be frustrating dealing with someone that isn't as knowledgeable. I appreciate it. No worries at all, I'm just glad we were able to get to the bottom of it without you having to do a factory reset! Link to comment Share on other sites More sharing options...
Resist Posted August 6, 2023 Author Share Posted August 6, 2023 There is one other problem I seem to be having. Some of my devices in Device Manager are shown offline when in fact they are online and I run speed tests with them, so they are connected. So I deleted one from Device Manager and ran a speediest on the device (iPad) and it's still connected to the network yet now not showing up in Device Manager. I just now figured something out. My iPad's MAC address is not the address Device Manager is showing for an unnamed device, that is my iPad because when I switch from 2.4GHz to 5GHz Wifi is moves. If Device Manager is using different MAC addresses then how can I identify them and why is it doing this? UPDATE: Turns out in the settings for my iPad I had Private WiFi Address turned on, turning it off put the correct MAC address in Device Manager. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 6, 2023 Administrators Share Posted August 6, 2023 20 minutes ago, Resist said: There is one other problem I seem to be having. Some of my devices in Device Manager are shown offline when in fact they are online and I run speed tests with them, so they are connected. So I deleted one from Device Manager and ran a speediest on the device (iPad) and it's still connected to the network yet now not showing up in Device Manager. There is this feature on iOS/Android/Windows devices connected by WiFi called Private Address/Random Hardware Addresses, I suspect that is the problem, here is how to disable it: iOS: https://support.apple.com/en-gb/HT211227 Android: https://www.howtogeek.com/722653/how-to-disable-random-wi-fi-mac-address-on-android/ Windows: https://support.plume.com/hc/en-gb/articles/360052828233-How-do-I-disable-random-MAC-addresses-on-Windows- Once you've disabled it on the affected devices themselves, reboot the router, wait 2 minutes then access and devices should appear/respond correctly. Link to comment Share on other sites More sharing options...
Resist Posted August 7, 2023 Author Share Posted August 7, 2023 Yeah I discovered that and updated my post. But thanks. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 7, 2023 Administrators Share Posted August 7, 2023 14 hours ago, Resist said: Yeah I discovered that and updated my post. But thanks. Great to hear that worked! Link to comment Share on other sites More sharing options...
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