D3mon1c Posted June 23, 2023 Share Posted June 23, 2023 Upgraded my phone 4rm a 4G phone to a 5G & now I legit can't even use the interface on my phone anymore & I've tried reinstalling/clearing cache but its still the way it is. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 23, 2023 Administrators Share Posted June 23, 2023 Are you able to access it using the mobile web browser? Are you using iOS or Android and what firmware version is the phone using? Link to comment Share on other sites More sharing options...
D3mon1c Posted June 23, 2023 Author Share Posted June 23, 2023 No its an infinite load on mobile browser it just shows the red interface & the loading symbol but thats it... Also im on Android Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 23, 2023 Administrators Share Posted June 23, 2023 Are you having the same issue on a PC at all? What version of Android is it? Link to comment Share on other sites More sharing options...
D3mon1c Posted June 23, 2023 Author Share Posted June 23, 2023 O no NOW I can log into the mobile browser I guess along with the app but is there trouble shooting steps I can use to try to log into the app if I'm not able to again in the future? Also no no issues on PC & the version is moto g 5G Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 23, 2023 Administrators Share Posted June 23, 2023 That's strange, usually the issue is allowing it to auto select the router you're using, selecting it manually then makes it work Link to comment Share on other sites More sharing options...
D3mon1c Posted June 24, 2023 Author Share Posted June 24, 2023 Initially I tried both selecting auto & selecting the version XR1000 but it like wasn't logging me in at all but idk what I did whether it was the advice you gave me earlier (If it effects the app at all when I resync cloud or maybe its cause I factory reset EVEN DOE I think I may have either attempted that b4 or resetting router not sure which) about resyncing cloud I guess? So on the XR1k a person should manually select the option to login to that version or should have it set to auto? Link to comment Share on other sites More sharing options...
D3mon1c Posted June 24, 2023 Author Share Posted June 24, 2023 Now im getting this error now "Critical error please log in again" every time I try to log in also I think I brought this up awhile back but every time I mess with the app for some reason it like messes with my wifi connection on my phone where it starts to disconnect/reconnect & I don't experience this issue naturally on my phone its ALWAYS when I try to use the Duma app. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 24, 2023 Administrators Share Posted June 24, 2023 What is the actual Android version on the Moto? (You should be able to find this in Settings on the phone) As it may be that the app is not working well with a much newer version and we'll have to test it. We do have a new app version coming out fairly soon which also may help. D3mon1c 1 Link to comment Share on other sites More sharing options...
D3mon1c Posted June 24, 2023 Author Share Posted June 24, 2023 Moto g 5G (2022 Model) Android version 13 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 24, 2023 Administrators Share Posted June 24, 2023 Okay thank you, I'll pass it onto the team to see if they can reproduce it. D3mon1c 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 26, 2023 Administrators Share Posted June 26, 2023 So I've heard back, make sure you're definitely connected to the XR WiFi, go on the app, double tap the DumaOS logo on the login screen, enable diagnostics, try login, go back and click export. Then provide the file to us and we can debug it. Link to comment Share on other sites More sharing options...
D3mon1c Posted July 15, 2023 Author Share Posted July 15, 2023 Sorry Im just seeing this now so I can do this next time when Im not able to log in when it says critical error & what not? Cause I was able to log in just now onto the app but I'm already aware its not like consistent & I have my troubles from time to time. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 15, 2023 Administrators Share Posted July 15, 2023 Yes that's right, no rush, let us know when you've got it! D3mon1c 1 Link to comment Share on other sites More sharing options...
D3mon1c Posted July 18, 2023 Author Share Posted July 18, 2023 I did it twice on the off chance I screwed it up the 1st time but yeah same problem with critical error cant log in situation dumaos_log_230718150227.log dumaos_log_230718150717.log Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 18, 2023 Administrators Share Posted July 18, 2023 Great thank you, I'll pass it on to the dev. D3mon1c 1 Link to comment Share on other sites More sharing options...
D3mon1c Posted July 18, 2023 Author Share Posted July 18, 2023 So I can expect this to get fixed soon? Or with the next app update? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 18, 2023 Administrators Share Posted July 18, 2023 47 minutes ago, D3mon1c said: So I can expect this to get fixed soon? Or with the next app update? There will be an app update shortly, whether or not that fixes your issue or not I couldn't say. The dev will need to take a look at the logs, determine the cause, write a fix, test the fix etc. D3mon1c 1 Link to comment Share on other sites More sharing options...
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