Problem in conection

[david51824]

hi I have a netduma r2 and today I try to conected to my pc and don't conect to internet, is conecte to a spectrum modem 

[Netduma Fraser]

Welcome to the forum!

You'll need to access the interface first and complete the Setup Wizard before you get internet. You can do this by going to 192.168.77.1 in your web browser when connected to the router.

[david51824]

I did and when is checking for internet coneccion say don't found

[david51824]

in the interface say Wan ip disconnected

[Zippy]

Hey David, try and power cycle your Spectrum Modem.. Wait a bit and then see if you connect..

How long have you had your R2? Did you just get it?

Thanks!

Zippy.

[david51824]

I did that to my modem and nothing I have my r2 for about 2 years but I just move to a new house and now the r2 is not working and I did a reset and everything and nothing

[Zippy]

Hummm thats a bit strange..  Did you factory reset the R2? And then go through the setup wizard?

It you connect your PC directly to the modem do you have a connection to the internet then?

If you make it into the setup wizard of the R2 do you get to the point where it says cant not connect?

Im trying to understand where the issue is.

Thanks!

Zippy.

[david51824]

he connects and disconnected automatically, is by sec and then it desconected again, 

[Zippy]

Heres what I would try again..

Factory reset the R2 again.. Hold the reset button on the back of the R2 for at least 30 seconds.. release and then wait a bit for the R2 to fully reset and boot back up.. Then proceed to the setup wizard again and see if that works.. If it wont connect again just power cycle the modem and then try again to see if the setup wizard can detect your connection..

If you still have an issue we can see what @Netduma Fraser can suggest more for you.. Its strange that what you have done so far hasnt worked..  

 Good luck and post back with your results.

Zippy.

 

[david51824]

the think is that the computer detect the connection but it say not internet connection or conect for a couple of sec and then disconnect again 

[Zippy]

That is strange.. Can any other device connect to the R2 and work? Or is it just your computer?

Thanks!

Zippy.

[david51824]

no not even my phone can't connect to wifi

[Netduma Fraser]

Are you saying that it is also disconnecting you from the interface? The more information you provide for example in answer to the questions above the better we'll understand the full situation

[david51824]

yes is disconnecting too from my pc

[Netduma Fraser]

Unplug the R2 from the modem so just your PC and power is connected to the R2, can you then access the interface without it disconnecting you from it?

[david51824]

no if I do that I don't have connection

[Netduma Fraser]

You won't have internet but the router interface doesn't require internet to be accessed using 192.168.77.1

[david51824]

don't let me access to it without internet

[Netduma Fraser]

While connected to the router via a Windows PC, open command prompt, type ipconfig press enter and then post a screenshot of the results here please.

[david51824]

that is what it shows

[david51824]

[david51824]

is giving me that error and is showing me the interface for a couple of sec and the it discon3cted

[Netduma Fraser]

Do you have an Adblocker on the web browser? If you disable that it should get rid of the error. Have one of the new firmware versions downloaded then get access and immediately try to upgrade and see if that can go through

[david51824]

I don't think I have an adblocker, and I try to upgrade but it don't let me bc is disconnected 

[Netduma Fraser]

Do you have an Anti-virus/firewall installed on your PC? If so it could be blocking the interface, either disable it then check or add http://192.168.77.1/ as a trusted site and then check please and try to upgrade immediately.