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So my son uses my old XR500..my question is he has a work laptop that for some reason will not let him on the inter wifi...I was thinking that maybe it was something to do with maybe firewalls on the laptop since its a work laptop however, he has connected it two different places  like my wifes work and at school on their wifi....by chance if its my router would be blocking just his laptop? everything else in my house connects such as phone...rokus...my laptop...my wifes laptop..just this one work laptop...any ideas?

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Is it quite an old laptop by any chance? If so it's most likely due to Smart Connect being enabled, old devices don't handle the automatic switching between 2.4/5GHz - the device might not even support 5GHz. I suspect if you disable this and connect it manually to 2.4GHz that it will work.

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