Syns Posted May 2, 2023 Share Posted May 2, 2023 i just got my new Netduma R2, connected it and went thru set. it will not locate and find my location where i live it only says loading then nothing found. when going to ping heatmap i get this msg. when trying to SyncCloud i get this msg Thank you for all your help. Link to comment Share on other sites More sharing options...
Fuzy Posted May 2, 2023 Share Posted May 2, 2023 2 hours ago, Syns said: i just got my new Netduma R2, connected it and went thru set. it will not locate and find my location where i live it only says loading then nothing found. when going to ping heatmap i get this msg. when trying to SyncCloud i get this msg Thank you for all your help. With the long weekend, I think the cloud hasn't been updated yet. Resynchronized it and see if it's back, otherwise you'll have to wait for an update from the cloud! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 2, 2023 Administrators Share Posted May 2, 2023 For the location, if you click the pin icon next to the home icon you can click on the map to set the location manually - it doesn't need to be pin point accurate, just in your state will do. Just to double check, is the R2 internet port connected to the modem LAN port? Syns 1 Link to comment Share on other sites More sharing options...
TODDzillaInLA Posted May 2, 2023 Share Posted May 2, 2023 4 hours ago, Netduma Fraser said: For the location, if you click the pin icon next to the home icon you can click on the map to set the location manually - it doesn't need to be pin point accurate, just in your state will do. Just to double check, is the R2 internet port connected to the modem LAN port? He actually reached out to me, when he first plugged in the router and went through the setup it would not detect a location at all no matter what area code or state he would type in, he skipped that step then he actually got access to the OS he he got that force update message for ping heat map and it would not do anything. Then when he would try to re sync cloud he would get that other message, i had him check his browser to see if location services was blocked but it was not. Had him update firmware to (v.3.3.280) and he was having the same issues. Did a factory reset after update and when it went through the setup again it did the same thing for the location Syns 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 2, 2023 Administrators Share Posted May 2, 2023 It can happen if its connected incorrectly, it seems like everything is working but it's just being a switch, otherwise it's a potential cloud issue which I have the team looking into. I've asked someone else for a log but haven#t received that yet, if I get one that should point to the issue Link to comment Share on other sites More sharing options...
Fuzy Posted May 2, 2023 Share Posted May 2, 2023 And by simply disabling ipv6! Syns 1 Link to comment Share on other sites More sharing options...
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