EA NHL23 PS5

[Ritchey_LV_23]

Hi!

Having weird connection problems with EA server located (Sweden) almost 2 years  

I am living in Riga, Latvia -/+ 400 km away from server but somehow routing trying to connect to Central EU server in Germany what is 2000km away.

Try to block but still if i connect SWE server ping is 40-50 but have to be around 12-15.

Contacted many times with ISP they saying everything is working on they not blocking straight connection with servers.

What i noticed mostly its depends of Public IP sometimes gives 30 ping sometimes 50 ping best times 12 but that like lottery maybe someone know what is problem.

Added few tracert with good/bad pings

[Netduma Fraser]

Hello, welcome to the forum!

Two points to note first:

1. You can't directly trace/ping most game servers, that's why yours is timing out
2. We can't change the route your packets take to servers that's completely down to the ISP

Can you provide a screenshot of your Geo-Filter page please?

[Ritchey_LV_23]

• For me its fastest way to know what ping i have in game i just trace ip and 90% its show right 12/20/30/40/50
• I dont know if its right way i use mac cloning change last nr and isp gives new IP (Dont know if thats good)

[Netduma Fraser]

You can do that but changing your IP may not necessarily change your routing. Thanks for that, the server is definitely in Sweden so nothing on the Geo-Filter side causing a high ping or anything, unfortunately ISP routing is outside our abilities so it's just something you'll need to try and talk to them about more

[Ritchey_LV_23]

Somehow its change ping thats means routing aswell because when is good ping its go straight to SWE but when not good its go GER(Frankfurt) and then SWE thats why ping is high

ISP saying everything is fine so i cant explain them what have to fix because they see internet is working fine

 

[Netduma Fraser]

This makes more sense, IPs are sold all the time to different countries, for example, an IP that was previously Australian could be sold and now used in the UK. However, the databases which hold the locations of the IPs are not always up to date. So what I suspect is happening is that you're getting IPs that were previously used in another country but haven't been updated, hence they route you through the old location and thus it increases your ping. Your current ping for example shows Latvia as the location.

So when you change your IP use a site to check the location of it, if it's not close enough change it again etc and once you've got a good one don't change it or reboot etc.

[Ritchey_LV_23]

Probably, but still thats really weird because SWE server have ips range 13.49.126.1-30 only last nr changes,

but when i get good ip 1 game ex. with 13.49.126.15 have 12 ms ping

next game i play same location server but ex. 13.49.126.17 with ping 33 ms. 

[Ritchey_LV_23]

how about VPN that can work or no?

[Netduma Fraser]

That could work, if you select the closest possible server to you then in theory it would have less distance to route you through and therefore may actually improve your ping

[Ritchey_LV_23]

Is it possible set specific IP route through ? like ex. that Netnod 195.245.240.47 

added trace from my friend who use different ISP, sadly i cant get that ISP at my home

[Netduma Fraser]

No we can't impact the routing in that regard unfortunately. The only way I can think of currently that might help other than using a VPN as you mentioned is to obtain a static IP from the ISP (they may charge for this), if we assume that this is a premium service they provide then it is likely that they will give you an IP that is correctly located in your country and then you may get better routing to servers within your country. Might be worth exploring it and asking what IP you would get (they might not be able to tell you right away) and then you could check its location before proceeding.

[Ritchey_LV_23]

Yes thats premium service. Already had 2x and after few days cancelled service got bad IPs then i decide better i just use MAC cloning an hope for good IP

But anyway thanks for help 🙏

[Netduma Fraser]

44 minutes ago, Ritchey_LV_23 said:

Yes thats premium service. Already had 2x and after few days cancelled service got bad IPs then i decide better i just use MAC cloning an hope for good IP

But anyway thanks for help 🙏

No worries, sorry there isn't more we can do, it's just out of the scope of what a router is capable of.

[Ritchey_LV_23]

Hi again!

Few days ago fixed my EA connection problem with ping (50ms was now 15ms )

Tried 2nd time VPN but diffrent (NORDVPN) and worked but now i have different problem.

Lot of times when i try to play NHL and logging EA server its not let me in that started few weeks ago still have this issue.

Sometimes need spam retry 15-20min to get in  but when use cable straight to ISP getaway no problem get in only 50ms ping

Tried DMZ, portforward, DNS but still unconsistent maybe u guys know how to fixit

 

 

[Netduma Fraser]

Great to hear that, first thing to check would be to see if you can login properly with the VPN disabled

[Ritchey_LV_23]

Same result when VPN is off feels like EA dont like Netduma

  

[Ritchey_LV_23]

All problem started even before i started using VPN

[Netduma Fraser]

Is this with the Geo-Filter enabled? Do you see the same behavior with it disabled?

[Ritchey_LV_23]

yep same no diffrence ON or OFF but sometimes when i get in it show i connect southamerica server something with R2 routing wrong

[Netduma Fraser]

The router doesn't alter the routing to servers, that's down to your ISP, do you have the R2 in the DMZ on your ISP router?

[Ritchey_LV_23]

ISP router having port on bridge mode or something like that what i remember they specialy make u can add your router.

Other games like usally works fine and can get in servers or online ingame

[Netduma Fraser]

Have you made any custom port forwarding rules or anything like that? 

[Ritchey_LV_23]

I tried put PS5 on DMZ, Change DNS like ex. 1.1.1.1/8.8.8.8, change public IP but still is hard get in just spamming and reset connection sometimes let in.

 

[Ritchey_LV_23]

Reset R2, Disable everything now Adblock/Geo/Upnp only port forward NHL23 ports on PS5 device for few test runs even with VPN on/off get in server with 1st try.✌️

U think UPNP was problem?

Let u know if still works

[Netduma Fraser]

Ahh, it was probably Adblock, if you re-enable that does it get blocked again?