Auto ping shows incorrect ping

[Oren Tasuna]

Hi,

I installed new FW (3.3.280), and there's seems to be a bug with Auto ping - it shows a ping that is significantly lower than what it should be.
For example, I play Fifa 23 from Israel and the server I'm connected to is in Italy. Ping should be ~40ms (this is also what the game shows and what I saw in previous DumaOS versions), but in 3.3.280 it shows a ping between 5ms-15ms. I wish this was indeed the ping, but I assume this is a bug.

BTW - in Ping heat map ping seems correct (although Italy server is not present there), so I guess this is just Auto Ping issue.

If you need more information or if you have a fix/workaround for this please let me know.

Thanks

[Netduma Fraser]

Could you provide the ID for that specific server please? It may be mislocated on the map.

[Oren Tasuna]

This is usually a random server from some Amazon server pool, need some of them for example? it's not always the same server...

[Netduma Fraser]

Yeah just any ID that's showing this lower ping than you expect

[Oren Tasuna]

Here is a server for example: ec2-15-160-90-220.eu-south-1.compute.amazonaws.com

[Netduma Fraser]

Could you provide the ID specifically as the domain name won't always be the correct endpoint

[Oren Tasuna]

Server: ec2-15-160-18-179.eu-south-1.compute.amazonaws.com

ID: 730fe8b3ac129ba0

[Netduma Fraser]

It is indeed located in Italy, could you just do a factory reset and see if the issue still occurs please?

[Oren Tasuna]

I installed the FW today and did factory reset immediately afterwards...

[Netduma Fraser]

Interesting, if you manually ping the same server does it show the correct ping?

[Oren Tasuna]

You mean from command line? I get request timeout whether I do it by URL or IP (IP is embedded in the URL, in this case 15-160-18-179, replace '-' with '.')

[Netduma Fraser]

I mean if you manually ping it on the Geo-Filter so disable Auto Ping then click on the server

[Oren Tasuna]

Disabled Auto-Ping, now my Playstation device was removed by itself from GeoFilter devices and I can't add it back (error message says device cannot be added because some filters are overlapping)

[Oren Tasuna]

Anyways tried manual ping, same result

[Krush]

So the server is just badly geolocated  ... I Think !

[Netduma Fraser]

Does it occur with other servers at all that are shown in other countries?

[Oren Tasuna]

Don't know because I'm always connected to the Itay server. 

Anyways this is not an issue for me, I know what the ping is, just wanted to share this so you can fix it. 

[Netduma Fraser]

Thanks for letting us know, if you could try another server that would direct us in the right direction

[Oren Tasuna]

Checked it, there are 2 opportunities to ping, once when game loads and we see servers from basically all the world, and than when entering a game.

During game load ping is as expected whether to Italy servers or other servers; when entering a game ping is incorrect.

[Netduma Fraser]

21 minutes ago, Oren Tasuna said:

Checked it, there are 2 opportunities to ping, once when game loads and we see servers from basically all the world, and than when entering a game.

During game load ping is as expected whether to Italy servers or other servers; when entering a game ping is incorrect.

Okay thanks, I'll pass it onto the team to take a look