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Posted

I tried everything I could think of, even tried to look for a YT videos to see if there is a solution to fix this problem and still nothing worked, even tried different search engines with no luck

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Posted
5 hours ago, Davinci77 said:

I tried everything I could think of, even tried to look for a YT videos to see if there is a solution to fix this problem and still nothing worked, even tried different search engines with no luck

Could you make a new topic please and we can continue there? 

In the meantime, unplug the router from power for 10 minutes, plug in, then wait 4 minutes, hold the reset button for 30 seconds, then wait 4 minutes before accessing the interface and see if that works please. Let us know in the new topic.

  • 3 weeks later...
Posted

Keep getting “could not reach server” when trying to login into app. Already logged in on pc image.thumb.jpg.fae042a96ff5b50e0425268dff742e62.jpg

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Posted
23 minutes ago, M3Ronz said:

Keep getting “could not reach server” when trying to login into app. Already logged in on pc 

Make sure the router software is up to date, check the app store to see if there is an update for the app and make sure you're connected to the router WiFi, it won't work otherwise.

Posted

Had all that. Ok so it loads up fine on iPhone but not on IPad is this a common issue at all ? 

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Posted
47 minutes ago, M3Ronz said:

Had all that. Ok so it loads up fine on iPhone but not on IPad is this a common issue at all ? 

I haven't heard of an iPad specific issue, what iPad model/year do you have and what iOS version is it running?

Posted

It will sometimes will work for my ipad. What I found to work is opening the nighthawk app then switching over to Dumaos

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Posted
22 minutes ago, TFerg06 said:

It will sometimes will work for my ipad. What I found to work is opening the nighthawk app then switching over to Dumaos

You shouldn't need to do that, what is the iPad model and the iOS version?

Posted

iPad Air 5th gen, iOS 17.2. I haven't used the app much, I can check but I know that always got me in when it wasn't working

Posted

My app is working now after the first initial login error upon starting the app. But it does say my desktop that I'm currently gaming on is inactive. "Ferg10" being my desktop.

IMG_0032.PNG

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Posted
Just now, TFerg06 said:

My app is working now after the first initial login error upon starting the app. But it does say my desktop that I'm currently gaming on is inactive. "Ferg10" being my desktop.

Great to hear, it'll show active when you're actually gaming

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Posted
51 minutes ago, TFerg06 said:

Never mind. I played a game, iPad locked and can't get back into it.

Switch the router to the specific router model rather than auto, does it allow you in then?

Posted

I have gotten it to work but I had to remote into it via desktop first the restart the app and it seems to work. But once I close my desktop browser and restart the app it doesn’t connect. 

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Posted
6 hours ago, TFerg06 said:

I have gotten it to work but I had to remote into it via desktop first the restart the app and it seems to work. But once I close my desktop browser and restart the app it doesn’t connect. 

Okay thanks for letting us know, I think I'll need to get our app guy to take a look at what may be happening

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