b3llb0y Posted January 13, 2023 Posted January 13, 2023 Hey Everyone. My local network is 172.168.1.1 with a mask of 255.255.255.0. I have used this network forever. Just received the NetDuma R2 and it throws this error. Any ideas? Tim
Administrators Netduma Fraser Posted January 13, 2023 Administrators Posted January 13, 2023 Hey, welcome to the forum! Haven't seen this error before, probably because most people don't change the IP, can you provide a screenshot of what you're seeing please?
b3llb0y Posted January 13, 2023 Author Posted January 13, 2023 This is a Netduma R2. We were able to change it on our XR1000 with no issues.
Administrators Netduma Fraser Posted January 13, 2023 Administrators Posted January 13, 2023 I have been able to reproduce this, I think what has happened is that IP address is an IP address for a Microsoft server so I believe it is detecting that it's a public IP address rather than also a private IP address if you see what I mean. I can pass it onto the team but for the moment you would need to use a different LAN IP.
b3llb0y Posted January 13, 2023 Author Posted January 13, 2023 Ok. My whole network is based around this. Poo.
Administrators Netduma Fraser Posted January 13, 2023 Administrators Posted January 13, 2023 6 minutes ago, b3llb0y said: Ok. My whole network is based around this. Poo. As it is essential for you, I'll speak to the team and see if we're able to manually fix this for you in the backend (if it's an easy fix) on Monday
Netduma Liam Posted January 19, 2023 Posted January 19, 2023 14 hours ago, b3llb0y said: Any news on this? I've created a ticket and given it to the necessary team but no update as to whether it can resolved quickly in the back-end. I'll chase them up now.
Administrators Netduma Fraser Posted January 28, 2023 Administrators Posted January 28, 2023 6 hours ago, b3llb0y said: checking in on this... Tim I'll get a response for you on this on Monday, feel free to nudge us again on Monday
Netduma Liam Posted February 2, 2023 Posted February 2, 2023 1 hour ago, b3llb0y said: bump Apologies for not getting back to you, we've created a ticket for the team to replicate the issue in our test network and gather as much information on the issue as they can. We'll then give this to developers and see how simple of a fix it is. If it's straight forward I'll try get a dev to apply it to your router directly, if not it may need to come in the form of a firmware update.
b3llb0y Posted February 5, 2023 Author Posted February 5, 2023 Ok Look forward to it. I am replacing my XR1000 for this netduma r2 the XR1000 doesnt have an issue with this...
Administrators Netduma Fraser Posted February 5, 2023 Administrators Posted February 5, 2023 55 minutes ago, b3llb0y said: Ok Look forward to it. I am replacing my XR1000 for this netduma r2 the XR1000 doesnt have an issue with this... The XR1000 uses the Netgear settings and the R2 uses our own settings and as such it doesn't have as many settings to change, I think you may be the second person to ever ask for this.
Netduma Liam Posted February 16, 2023 Posted February 16, 2023 17 hours ago, b3llb0y said: Bump I'll chase this up with the team and try to get them to prioritise this, thanks for following up.
b3llb0y Posted February 27, 2023 Author Posted February 27, 2023 New Net Duma R2 just sitting on my desk....
Administrators Netduma Fraser Posted April 4, 2023 Administrators Posted April 4, 2023 Liam has left the company now so I'll have to track down the dev he gave this to and I'll come back to you b3llb0y 1
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