Daveshaw Posted January 12, 2023 Share Posted January 12, 2023 Help, Routers been working fine for ages. Suddenly it keeps dropping WiFi and Ethernet. I can get connected briefly but it drops connection after maybe 30 - 40 seconds. This happens via Ethernet or WiFi, I've tried multiple Ethernet ports. I tried updating the firmware to see if it resolves the issue but it disconnects too quickly and never uupdates (I'm running 3.0.394) I've tried setting my ip to static but I can't do it quick enough as it drops connection before I can get the settings on. I've done factory reset, tried with the modem connected or disconnected but it doesn't make any difference. The WiFi lights go out when it drops, it's like it's rebooting in a loop, power light stays on the 5g 2g and data lights go out, then gradually load up, it works for 30 seconds if Im lucky. I'm out of ideas, I think it may be a hardware issue. One thing to mention is that if I do a factory reset it works until the duma OS setup is done on the web browser, once setup it goes back to its boot loop cycle Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 12, 2023 Administrators Share Posted January 12, 2023 Hey, welcome to the forum! Sorry to hear you're having this issue. Is the router connected directly to a wall outlet or an extender? If an extender can you try direct and see if it still happens please? How did you do the factory reset exactly? Link to comment Share on other sites More sharing options...
Daveshaw Posted January 12, 2023 Author Share Posted January 12, 2023 Hi Fraser, Thanks for the reply. I've managed to get it working although I suspect its temporary(hopefully not!). I got it working last night and when I came back from work today it was broken again. I did the reset by holding the button in for 30-40 seconds then releasing. In case it helps anyone else in the same situation. I figured out that once I had done Duma OS setup it then dropped connection within 10 seconds then did the boot loop thing repeatedly as usual. I unplugged the modem from the R2 router then the Wi-Fi became stable again, which meant I could actually get into the Duma OS settings (which I couldn't do before as it rebooted before it would load). I set the DHCP lease time to 168 as you'd suggested in some of your other posts and it seems ok for now, fingers crossed it'll stay that way. P.S is there any other way I can upgrade the firmware as even with no internet and stable Wi-Fi it wouldn't work. I select update from 3 dots on right, select upgrade file, chose the DumaOS-R2-3.2.453 file, the bar moves across from left to right then stays on the swirly circle, modem reboots then goes back to the system info screen with the firmware upgrade box still present and still swirling and that's where it stays. I've left it running for over 30 mins and the only way out if is to refresh the browser after which I'm still on OS version R2 3.0.394. Any ideas? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 12, 2023 Administrators Share Posted January 12, 2023 Great to hear you've got it back up and running. Clear your browser cache/cookies, it may be the version is cached but it actually did upgrade. Daveshaw 1 Link to comment Share on other sites More sharing options...
Daveshaw Posted January 14, 2023 Author Share Posted January 14, 2023 Ok so it seems to go down every day. If I unplug the router from the modem > kill the power > reconnect the power > wait or it to boot up > then plug the modem back in, it seems to work ok for 12-24 hours. Then I have to repeat the process every day. I noted the time when it dropped the Wi-Fi connection and have downloaded the log file although I'm not sure if it'll have the relevant info as I could only log into the Duma OS once the modem was unplugged router booted back up again. Happy to send it over if it helps. PS I cleared cache and cookies and its still on the old firmware. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 14, 2023 Administrators Share Posted January 14, 2023 I think the best thing for us to do would be to force an upgrade through for you, could you ensure the R2 WAN IP from the System Information page is in the DMZ of your modem if applicable, enable remote support in settings on the R2 as well as disabling IPv6. Once you've done that let us know and we can push it through on Monday, so as you're experiencing the disconnects do this on Sunday night. Link to comment Share on other sites More sharing options...
Daveshaw Posted January 14, 2023 Author Share Posted January 14, 2023 Thanks Fraser, I've enabled "allow access to tech support" and disabled "IPV6" within the WAN general settings tab and will check if the WAN IP is within the modem settings. I will reboot Sunday night before bed so it is hopefully running ok overnight and Monday morning. Do you need anything more from me WANIP e.t.c? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 14, 2023 Administrators Share Posted January 14, 2023 That's all, make sure to message on Sunday by posting here with a device that is connected to the R2 so not on mobile data for example and we can grab the IP from your post Link to comment Share on other sites More sharing options...
Daveshaw Posted January 14, 2023 Author Share Posted January 14, 2023 Will do. I noticed in the Lan settings there's also IPV6 and a setting for DMZ with an IP. Do I need to enable DMZ and disable IPV6 within there as well? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 14, 2023 Administrators Share Posted January 14, 2023 Disable IPv6 but don't enable DMZ on the R2 itself Link to comment Share on other sites More sharing options...
Daveshaw Posted January 15, 2023 Author Share Posted January 15, 2023 All set Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 15, 2023 Administrators Share Posted January 15, 2023 Great thanks, I'll pass it on and we'll let you know once we've done it. Link to comment Share on other sites More sharing options...
Netduma Liam Posted January 16, 2023 Share Posted January 16, 2023 @Daveshaw apologies if you've just experienced any interruption. I've accessed your R2, got it out of the state it was in and reflashed it with an older firmware. Apologies I had to use an older one, the method I used means I could not keep you on the latest. You can now access DumaOS again, complete the setup wizard and re-upgrade to the latest. I would do it for you but remote access has been disabled as the R2 has essentially fully reset. Let us know if you need anything else! Link to comment Share on other sites More sharing options...
Daveshaw Posted January 16, 2023 Author Share Posted January 16, 2023 Hi Liam, No worries, I appreciate the help. I've run setup and managed to upgrade to the latest firmware and, touch wood, seems ok so far. OK its only been 20 minutes but before it would have messed up by now. Thank you both for your help. It makes a change to get some decent support for once. P.s the newer firmware setup is a lot more intuitive, good work!!! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 16, 2023 Administrators Share Posted January 16, 2023 Great to hear that, thanks for the update, you're very welcome! Link to comment Share on other sites More sharing options...
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