Sperry22 Posted October 30, 2022 Share Posted October 30, 2022 I have an XR500 and cant get the ping heatmap to load at all. Tried multiple browsers and disabling ad blockers like I've seen in previous tips here. Would love to know if there ia any other tricks to get this working. I also have a ping under load problem where I am scoring a D constantly and would love assistance in that as well. I've tried allocating 95% of upload speed via QoS. Dont know if these two problems are related or not Thanks for the help in advance Jon Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 30, 2022 Administrators Share Posted October 30, 2022 Go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 2 minutes before accessing and see if it works then please. For Ping Under Load you will need to adjust Congestion Control while set to Always and find the best percentage that lowers the graph results as much as possible. Link to comment Share on other sites More sharing options...
Sperry22 Posted October 30, 2022 Author Share Posted October 30, 2022 Ping heatmap still not working after changing to 5 and restarting both router and computer in two separate attempts to load heatmap Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 30, 2022 Administrators Share Posted October 30, 2022 When did it start happening - after changing a setting, upgrading etc? Did you resync the cloud and that is when it happened? Link to comment Share on other sites More sharing options...
Sperry22 Posted October 30, 2022 Author Share Posted October 30, 2022 Ive never actually seen the heatmap work I didnt know it was a thing until today. I hadnt touched my settings in awhile (over a year) and noticed that my internet speed was being throttled because ISP upped speeds by 100 but congestion control had it tied to the old speed so thats when i went into settings and saw some things werent working right and updated everything Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 30, 2022 Administrators Share Posted October 30, 2022 Did you do a factory reset after the update? If not please do so, then wait a few minutes before accessing and it should work correctly. It's generally recommended after an update to do a factory reset as it clears any remnants of the previous version that might cause issues. Link to comment Share on other sites More sharing options...
Sperry22 Posted October 30, 2022 Author Share Posted October 30, 2022 Okay so Ive been workin on it and this is what I got. I hadnt done a factory reset with the update because I have numerous smart home features hooked up and didnt want the network map reset but I went ahead and did it anyways. Once I reset it and clicked heatmap (after switching it from 3 to 5) it actually showed something this time but then said updated was needed and to force update it with a connection. So I clicked forced update and this is the error that it gave me. I also noticed that after a factory reset its pinging me on the west coast when I live on the east coast. Is that normal? Link to comment Share on other sites More sharing options...
Sperry22 Posted October 30, 2022 Author Share Posted October 30, 2022 reading similiar situations ytouve done as well and ive set the time correctly now and the router is benchmarking fine as well Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 31, 2022 Administrators Share Posted October 31, 2022 We need to do a cloud update so that is quite possibly why you're getting the error, we'll do that tomorrow so late in the day reboot then see if it loads and pings without error Link to comment Share on other sites More sharing options...
Sperry22 Posted October 31, 2022 Author Share Posted October 31, 2022 The heatmap seems to be working now for the most part. MW2 heat map isnt but I saw that might be attached with he cloud issues so ill wait a day on that to see if it starts working. I appreciate the help! Netduma Fraser 1 Link to comment Share on other sites More sharing options...
XSXS Posted November 1, 2022 Share Posted November 1, 2022 Try using router login. Net to login Link to comment Share on other sites More sharing options...
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