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Geo-Filter Map worked once but today it doesn't show anything nor I can add a device


Bernard
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Hello,

The first days of using my R2 I set geo filter for my PS5 and PS4. It seems it was working but I wasn't really sure the benefit.
I turned it off for the device because I had issue chatting on game with people outside the area set even when I added their IP in the "Allow and Deny".

After weeks I'm revisiting the page and it doesn't show anything but the few IPs I set in the "Allow and Deny" panel.

No more device or servers/player even when I'm in game. (Vanguard)
When I add a device it doesn't do anything.
I tried ReSync Cloud but it hand forever and end with a time out error. This on Safari OSX.

I tried on Firefox and it showed on startup : Geo filter... uncaught exception: Unmatched device


 

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19 hours ago, Bernard said:

Hello,

The first days of using my R2 I set geo filter for my PS5 and PS4. It seems it was working but I wasn't really sure the benefit.
I turned it off for the device because I had issue chatting on game with people outside the area set even when I added their IP in the "Allow and Deny".

After weeks I'm revisiting the page and it doesn't show anything but the few IPs I set in the "Allow and Deny" panel.

No more device or servers/player even when I'm in game. (Vanguard)
When I add a device it doesn't do anything.
I tried ReSync Cloud but it hand forever and end with a time out error. This on Safari OSX.

I tried on Firefox and it showed on startup : Geo filter... uncaught exception: Unmatched device


 

Can you send over a screenshot of how you've currently got Geo-filter configured? That'll help us see if there's anything missing.

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I suspect the error is occurring as you may have deleted the device from the Device Manager when it was still added to the Geo-Filter, if you reconnect the device to the router and give it the same name/device type does that get rid of the error?

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On 9/14/2022 at 5:47 PM, Netduma Liam said:

Has that resolved the issue with Geo-filter now?

Yes it did solve the Geo-filter issue.

However my log is still filled with "sh: net-cgi: not found" that I thought was related.

Mon Sep 19 08:40:00 2022 kern.info kernel: [38720.271761] ash (17046): drop_caches: 3
Mon Sep 19 08:40:00 2022 cron.err crond[1396]: USER root pid 17046 cmd echo 3 > /proc/sys/vm/drop_caches
Mon Sep 19 08:39:48 2022 daemon.err ndhttpd[2006]: sh: net-cgi: not found
Mon Sep 19 08:39:48 2022 daemon.err ndhttpd[2006]: sh: net-cgi: not found
Mon Sep 19 08:39:33 2022 daemon.err ndhttpd[2006]: sh: net-cgi: not found
Mon Sep 19 08:39:33 2022 daemon.err ndhttpd[2006]: sh: net-cgi: not found
Mon Sep 19 08:39:33 2022 daemon.err ndhttpd[2006]: sh: net-cgi: not found
Mon Sep 19 08:39:33 2022 daemon.err ndhttpd[2006]: sh: net-cgi: not found
Mon Sep 19 08:39:33 2022 daemon.err ndhttpd[2006]: sh: net-cgi: not found
Mon Sep 19 08:39:33 2022 daemon.err ndhttpd[2006]: sh: net-cgi: not found
Mon Sep 19 08:39:33 2022 daemon.err ndhttpd[2006]: sh: net-cgi: not found
Mon Sep 19 08:39:33 2022 daemon.err ndhttpd[2006]: sh: net-cgi: not found

 

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not sure if this would help u, but i did a manual flash of my system. just downgrade the firmware then update and it should working again. this happened to me as well and when i did that everything was fine afterwards. just keep in mind that every time you do and "update" or "downgrade" you need to factory reset.

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