Dumaos geofilter and ping heat map not loading

[Cjw743]

Ping heat map and geo filter were working fine last night and now I can't even load them up every time it says rapp not loading please try again in a couple minutes or whatever, already tried rebooting the router and it didn't work

[Netduma Fraser]

Welcome to the forum!

Go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 2 minutes before accessing and see if it works then please.

[Cjw743]

I'll do it in about 15 minutes and ill tell u if it works or not, interface is the 3 dots on the top right?

[Cjw743]

and by the way like everything is loading very slow

 

[Cjw743]

I changed it to 5 and rebooted and the problem is still there

[Netduma Fraser]

Are you using Armor by any chance? If so can you disable that and then try again. Also what web browser are you using to access?

[Cjw743]

im on MacBook so safari but isp tech is coming to my house because I've been having problems with their modem so im gonna wait until thats done then I'll try. but I think im using armor

 

[Cjw743]

It always used to work for me before on safari so I don't think thats the problem, also the geo filter on the duma doesn't work

 

[Netduma Fraser]

Ahh Safari now forces HTTPS when accessing websites so could you try a different browser instead and connect using HTTP and see if the pages load then please?

[Cjw743]

how do I do that

 

[Cjw743]

that did not work btw

 

[Netduma Liam]

Open a different browser, such as Chrome or Firefox, then go to http://192.168.1.1/. It should then load better for you.

If it's a browser you've used to access the interface before, I'd suggest just clearing the cache in that browser as well.

[Blackwater]

Was this issue ever fixed? I'm having the same issue..nothing but problems since the update on the XR500.

[Netduma Fraser]

9 hours ago, Blackwater said:

Was this issue ever fixed? I'm having the same issue..nothing but problems since the update on the XR500.

Hey, welcome to the forum!

Go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 2 minutes before accessing and see if it works then please.

[Blackwater]

5 hours ago, Netduma Fraser said:

Hey, welcome to the forum!

Go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 2 minutes before accessing and see if it works then please.

I did that already. Along with multiple restarts. Clearing the web browser history. Trying multiple browsers, incognito…mobile app. Reinstalling firmware. I still get the same message. Messed up as soon as the mobile application changed. Only think I didn’t do was the factory reset which I’m about to do now. 

[Netduma Fraser]

A mobile app won't have affected the main router in any way, do let us know how you get on after the reset

[Blackwater]

29 minutes ago, Netduma Fraser said:

A mobile app won't have affected the main router in any way, do let us know how you get on after the reset

Working now after factory reset.