Cjw743 Posted August 18, 2022 Share Posted August 18, 2022 Ping heat map and geo filter were working fine last night and now I can't even load them up every time it says rapp not loading please try again in a couple minutes or whatever, already tried rebooting the router and it didn't work Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 18, 2022 Administrators Share Posted August 18, 2022 Welcome to the forum! Go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 2 minutes before accessing and see if it works then please. Link to comment Share on other sites More sharing options...
Cjw743 Posted August 18, 2022 Author Share Posted August 18, 2022 I'll do it in about 15 minutes and ill tell u if it works or not, interface is the 3 dots on the top right? Link to comment Share on other sites More sharing options...
Cjw743 Posted August 18, 2022 Author Share Posted August 18, 2022 and by the way like everything is loading very slow Link to comment Share on other sites More sharing options...
Cjw743 Posted August 18, 2022 Author Share Posted August 18, 2022 I changed it to 5 and rebooted and the problem is still there Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 18, 2022 Administrators Share Posted August 18, 2022 Are you using Armor by any chance? If so can you disable that and then try again. Also what web browser are you using to access? Link to comment Share on other sites More sharing options...
Cjw743 Posted August 18, 2022 Author Share Posted August 18, 2022 im on MacBook so safari but isp tech is coming to my house because I've been having problems with their modem so im gonna wait until thats done then I'll try. but I think im using armor Link to comment Share on other sites More sharing options...
Cjw743 Posted August 18, 2022 Author Share Posted August 18, 2022 It always used to work for me before on safari so I don't think thats the problem, also the geo filter on the duma doesn't work Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 18, 2022 Administrators Share Posted August 18, 2022 Ahh Safari now forces HTTPS when accessing websites so could you try a different browser instead and connect using HTTP and see if the pages load then please? Link to comment Share on other sites More sharing options...
Cjw743 Posted August 18, 2022 Author Share Posted August 18, 2022 how do I do that Link to comment Share on other sites More sharing options...
Cjw743 Posted August 19, 2022 Author Share Posted August 19, 2022 that did not work btw Link to comment Share on other sites More sharing options...
Netduma Liam Posted August 19, 2022 Share Posted August 19, 2022 Open a different browser, such as Chrome or Firefox, then go to http://192.168.1.1/. It should then load better for you. If it's a browser you've used to access the interface before, I'd suggest just clearing the cache in that browser as well. Link to comment Share on other sites More sharing options...
Blackwater Posted December 30, 2022 Share Posted December 30, 2022 Was this issue ever fixed? I'm having the same issue..nothing but problems since the update on the XR500. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 30, 2022 Administrators Share Posted December 30, 2022 9 hours ago, Blackwater said: Was this issue ever fixed? I'm having the same issue..nothing but problems since the update on the XR500. Hey, welcome to the forum! Go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 2 minutes before accessing and see if it works then please. Link to comment Share on other sites More sharing options...
Blackwater Posted December 30, 2022 Share Posted December 30, 2022 5 hours ago, Netduma Fraser said: Hey, welcome to the forum! Go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 2 minutes before accessing and see if it works then please. I did that already. Along with multiple restarts. Clearing the web browser history. Trying multiple browsers, incognito…mobile app. Reinstalling firmware. I still get the same message. Messed up as soon as the mobile application changed. Only think I didn’t do was the factory reset which I’m about to do now. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 30, 2022 Administrators Share Posted December 30, 2022 A mobile app won't have affected the main router in any way, do let us know how you get on after the reset Link to comment Share on other sites More sharing options...
Blackwater Posted December 30, 2022 Share Posted December 30, 2022 29 minutes ago, Netduma Fraser said: A mobile app won't have affected the main router in any way, do let us know how you get on after the reset Working now after factory reset. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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