AlanLJ Posted July 21, 2022 Share Posted July 21, 2022 Hi there, I’ve just had EE Ultrafast 900Mb FTTP installed today. Can I plug my Netduma R2 directly into the openreach module on the wall (picture attached) or do I need to go via the EE smart router? When I tried the direct approach (which would be the preference) the Netduma was unable to detect an internet connection within the setup wizard. If someone could provide some assistance that would be greatly appreciated. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 21, 2022 Administrators Share Posted July 21, 2022 You should be able to but I believe you would probably need to input PPPoE into the R2 to get a connection, if you're not sure if you need this/don't know the details then connect the smart router again and have a look at its internet settings Link to comment Share on other sites More sharing options...
Yoda Posted July 21, 2022 Share Posted July 21, 2022 If Openreach are anything like City Fibre, you may need the VLAN ID, Username and password. I have it working like this but having some speed issues at the moment so somone else maybe able to confirm if its the correct way to do it. I had to ring up Vodafone to get the info - wasn't something they provide you with striaght off the bat. (They were happy to provide it tho when i rang up) Mine goes from the small white ONT box (converts the fibre to Ethernet) on the wall to the Netduma R2. ONT ---> Netduma R2 Wan port. 1) Network Settings > WAN General tab > pop in the VLAN ID (ensure the toggle button on VLAN ID is toggled on) > Save General 2) Network Settings > Network > PPPoE > Enter Username and Password > Save Settings Hopefully this is correct and helps someone Netduma Fraser 1 Link to comment Share on other sites More sharing options...
AlanLJ Posted July 22, 2022 Author Share Posted July 22, 2022 Thanks both. Yes I found the EE PPoE user and pass online and that worked. So I'm also using the same setup as yourself Yoda. However from switching from EE smart router to Netduma my speeds are essentially halfing. Speed test with the EE smart router gives: 918 download and 52 upload. Speed test with the Netduma R2 gives: 517 download and 26 upload. I've manually adjusted my bandwidth speeds on the R2 up to 950 and 150. Am i missing something else? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 22, 2022 Administrators Share Posted July 22, 2022 Copy the MAC address of the EE router, then set that as the R2 router MAC, reboot the R2, wait 2 minutes then re-test and see if it is higher. Link to comment Share on other sites More sharing options...
AlanLJ Posted July 22, 2022 Author Share Posted July 22, 2022 Apologies if this is a daft question but I can only see the MAC addresses for all of the devices connected to the EE router but not the actual router itself? A quick google doesnt seem to help either. EDIT: Found it buried within the technical log page. Will try that and report back. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
AlanLJ Posted July 22, 2022 Author Share Posted July 22, 2022 Unfortunately no joy. Has increased to 560 down and 31 up but still no where near what im getting when i switch back to the EE smart router. Any other suggestions? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 22, 2022 Administrators Share Posted July 22, 2022 Could you disable QoS fully from the Congestion Control menu please and see if you get any higher? Link to comment Share on other sites More sharing options...
AlanLJ Posted July 22, 2022 Author Share Posted July 22, 2022 Completely disabled QoS and no difference unfortunately. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 22, 2022 Administrators Share Posted July 22, 2022 Disable IPv6 in LAN/WAN and also the protection options in WAN Settings and re-test please Link to comment Share on other sites More sharing options...
AlanLJ Posted July 22, 2022 Author Share Posted July 22, 2022 Done and still no difference. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 22, 2022 Administrators Share Posted July 22, 2022 It could be due to PPPoE or it could be that it takes a few days to get used to the router - that's what changing the MAC address was to try and circumvent Link to comment Share on other sites More sharing options...
AlanLJ Posted July 24, 2022 Author Share Posted July 24, 2022 Still no change with this. Is there any other troubleshooting guidance? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 24, 2022 Administrators Share Posted July 24, 2022 I suspect it is PPPoE then, if you connect the old router and have that handle PPPoE, then connect the R2 to it do you get higher speeds? Link to comment Share on other sites More sharing options...
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