Choose traffic type

[Brigadier]

When I go to Traffic Prioritization in the Qos settings it doesn't allow me to choose  a traffic type. I tried factory resetting the rputer but that didnt work. Here's what it looks.

[Netduma Fraser]

It's because you're not on the 3.0 firmware, we're working on it to get a version out that isn't the beta

[Brigadier]

Okay, thought xr1000 came with 3.0. 

[Netduma Liam]

9 hours ago, Brigadier said:

Okay, thought xr1000 came with 3.0. 

Are you using the XR700 or the XR1000? What firmware version does it list in the top right of the interface?

[Brigadier]

On 6/28/2022 at 6:22 AM, Netduma Liam said:

Are you using the XR700 or the XR1000? What firmware version does it list in the top right of the interface?

XR1000. Firmware 1.0.0.64_1.0.49

[Netduma Liam]

Are you viewing this from within the QoS rapp or from the Dashboard view? 

Could you please check from within the QoS rapp if you're not looking there.

[Brigadier]

How do I view it from the Qos rapp?

[Netduma Fraser]

Click QoS on the left menu on the interface

[Brigadier]

I clicked on it, this is what it shows. Adding any device to the traffic doesn't have the option to choose traffic type.

[Netduma Fraser]

Clear your browser cache/cookies, then refresh the page and see if it shows then, it may have cached the old view.

[Brigadier]

I cleared the cache/ cookies on both Edge and Chrome, even download Firefox to try it but still not allowing me to choose traffic type.

[Netduma Fraser]

Could you take a screenshot of the System Information page please? Also did it previously show but suddenly stopped?

[Brigadier]

Yes, it was there before.

[Netduma Fraser]

Do you know when it changed exactly? If you have the Traffic Prio panel pinned to the dashboard can you unpin it then recheck please

[Brigadier]

I don't know when it changed, but I had the router less than two weeks. I unpin it and still doesn't allow. 

[Netduma Fraser]

Are you using an browser based Adblocker? How are you accessing the interface using HTTPS or HTTP? Some browsers force HTTPS so try forcing HTTP with both:

http://routerlogin.net & http://192.168.1.1  and see if that makes any difference.

[Brigadier]

When clicking on the link http://routerlogin.net  it says Not secure. Clicking on http://192.168.1.1 take me to http://192.168.1.xn--1-4ba/ and does nothing.

[Netduma Liam]

9 hours ago, Brigadier said:

When clicking on the link http://routerlogin.net  it says Not secure. Clicking on http://192.168.1.1 take me to http://192.168.1.xn--1-4ba/ and does nothing.

Yeah you can just click through the warnings, it's just saying that because it's HTTP. The interface is only accessible from LAN so it's still secure.

[Brigadier]

Yeah, I clicked on it and traffic type doesn't show up.

[Netduma Fraser]

Go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 2 minutes before accessing and see if it works then please.

[Brigadier]

Still doesn't allow me.

[Netduma Fraser]

Could you try accessing using another browser and device please? 

[Brigadier]

Used a different device and browser still nothing. 

[Netduma Fraser]

Could you downgrade to the previous version followed by a factory reset please and see if it appears on that version?

[Brigadier]

I downgraded the firmware and factory reset and now the traffic type is displaying now.