zman Posted June 14, 2022 Share Posted June 14, 2022 I have had this problem continuously, I have tried Chrome, Microsoft and firefox. I can not get my DumasOS to load, I have cleared cache, reboot router changed the port on the from modem to router. I factory rest still can only get somethings to load but still never can get QoS to load. I have tired to manually update the router with the latest version. I used my mobile browsers also and still nothing. My modem is Netgear and so is my router so what more can I do to get this to work? I have XR1000 Wifi 6 Gaming router, with firmware Version 1.0.0.64_1.0.49 and DumasOS version 3.1.1. JDeSi 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 14, 2022 Administrators Share Posted June 14, 2022 What device are you using to access the interface? Are you using Armor by any chance? When you did a factory reset how did you do it via interface or the physical button? - If the button how long did you hold it for? Link to comment Share on other sites More sharing options...
zman Posted June 14, 2022 Author Share Posted June 14, 2022 I am using my laptop, I do have Armor on the router, I did a a day ago and I held the reset button on back of router for 15 to 20 sec. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 14, 2022 Administrators Share Posted June 14, 2022 Please do a factory reset via the interface, wait 2 minutes then access, go through the wizard and see if everything loads. If doing a physical reset the button should be held for 30 seconds to do a full reset. If it still doesn't work after that please disable Armor, reboot the router, wait 2 minutes and then check. Link to comment Share on other sites More sharing options...
zman Posted June 14, 2022 Author Share Posted June 14, 2022 how do I disable armor? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 14, 2022 Administrators Share Posted June 14, 2022 You can do that using the Nighthawk mobile app Link to comment Share on other sites More sharing options...
zman Posted June 14, 2022 Author Share Posted June 14, 2022 Alright factory reset again, got on the app when I click on Netgear Armor it ask to renew so I am assuming its off? Went back to routerlogin.net and still cant load anything what now? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 14, 2022 Administrators Share Posted June 14, 2022 Sounds like it is disabled yes, has the issue occurred on every firmware version you have been on? Link to comment Share on other sites More sharing options...
zman Posted June 14, 2022 Author Share Posted June 14, 2022 no when I first got it everything worked but all the recent updates it stopped. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 14, 2022 Administrators Share Posted June 14, 2022 I'd suggest reupgrading the firmware using the TFTP method, this bypasses the boot process and any issues there then once done do a factory reset for the freshest install possible: https://kb.netgear.com/000059634/How-do-I-upload-firmware-to-my-NETGEAR-router-using-TFTP-from-the-Microsoft-Windows-Command-Prompt?article=000059634 Link to comment Share on other sites More sharing options...
zman Posted June 14, 2022 Author Share Posted June 14, 2022 ill try Link to comment Share on other sites More sharing options...
Harley Posted June 15, 2022 Share Posted June 15, 2022 Actually I have been seeing this problem recently. It just sits there loading but never gets there. What I usually find is that I need to do something, for example switch to a different page to display to get it to load. zman and Netduma Liam 2 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now