xr1000 DumaOS will not completely Load

[zman]

I have had this problem continuously, I have tried Chrome, Microsoft and firefox. I can not get my DumasOS to load, I have cleared cache, reboot router changed the port on the from modem to router. I factory rest still can only get somethings to load but still never can get QoS to load. I have tired to manually update the router with the latest version. I used my mobile browsers also and still nothing. My modem is Netgear and so is my router so what more can I do to get this to work?

I have XR1000 Wifi 6 Gaming router, with firmware Version 1.0.0.64_1.0.49 and DumasOS version 3.1.1.

[Netduma Fraser]

What device are you using to access the interface? Are you using Armor by any chance? When you did a factory reset how did you do it via interface or the physical button? - If the button how long did you hold it for?

[zman]

I am using my laptop, I do have Armor on the router, I did a a day ago and I held the reset button on back of router for 15 to 20 sec. 

 

[Netduma Fraser]

Please do a factory reset via the interface, wait 2 minutes then access, go through the wizard and see if everything loads. If doing a physical reset the button should be held for 30 seconds to do a full reset. 

If it still doesn't work after that please disable Armor, reboot the router, wait 2 minutes and then check.

[zman]

how do I disable armor?

[Netduma Fraser]

You can do that using the Nighthawk mobile app

[zman]

Alright factory reset again, got on the app when I click on Netgear Armor it ask to renew so I am assuming its off? Went back to routerlogin.net and still cant load anything what now?
 

[Netduma Fraser]

Sounds like it is disabled yes, has the issue occurred on every firmware version you have been on?

[zman]

no when I first got it everything worked but all the recent updates it stopped. 

[Netduma Fraser]

I'd suggest reupgrading the firmware using the TFTP method, this bypasses the boot process and any issues there then once done do a factory reset for the freshest install possible: https://kb.netgear.com/000059634/How-do-I-upload-firmware-to-my-NETGEAR-router-using-TFTP-from-the-Microsoft-Windows-Command-Prompt?article=000059634

[zman]

ill try

 

[Harley]

Actually I have been seeing this problem recently. It just sits there loading but never gets there. What I usually find is that I need to do something, for example switch to a different page to display to get it to load.