iphone and netduma r2 problem

[ben8401]

hello I made this topic because I just got the netduma r2 the last update was also done the factory reset but nothing or done every time I launch youtube on my iphone the netduma R2 crashes I have to restart it to have internet again the wifi deprive of the iphone has been removed as requested by @fraser

[Netduma Fraser]

So you disabled the Private Addresses on the iPhone and is the issue still occurring now?

[ben8401]

yes the problem still persists

[Netduma Fraser]

Can you explain what you mean when you say the router crashes? E.g. can you still access the interface when it happens? 

If you go to YouTube on the web browser on your phone instead of the app does it still occur?

[ben8401]

it cuts me complete internet from the router even my pc no longer has internet whether I launch it from the app or from the web it's the same the router cuts off complete internet access

 

[Netduma Fraser]

Do you still have access to the interface when it happens? If so can you reproduce the issue then get the logs from the System Information page please?

[ben8401]

it cuts off my access to the interface

 

[ben8401]

[ben8401]

I put you the log after restarting the r2

 

[Netduma Fraser]

Unfortunately the log is wiped after a reset so won't be anything useful there. Could you disconnect all wireless devices other than your phone, then launch Youtube, does it still occur then? Also where is your router situated, is it within close proximity to metal, other wireless devices or even a microwave?

[ben8401]

so after several tries my pc is no problem i can watch youtube ect but any wifi device iphone 10, 11,12 sansumg s20 hawai even a tablet when it has too much advertising it crashes the router r2 ! won't the problem come from adblock? 

[Netduma Fraser]

Interesting, we can't block YouTube properly at the moment with Adblock but disable it fully, does it make any sort of difference?

[ben8401]

adblock and deactivate on my router I do not activate them after I test active or not active and the result and the same youtube, and mobile games crash the R2

[Netduma Fraser]

In Settings and going on YouTube & Safari can you disable Background App Refresh and see if that makes any difference please?

[ben8401]

it didn't change anything

[ben8401]

a new problem has appeared the wifi stops and restarts on its own

 

[Netduma Liam]

1 hour ago, ben8401 said:

a new problem has appeared the wifi stops and restarts on its own

 

Could we access your R2 and enable some remote logging? You could then reproduce the issue and we would have a full log of the crash.

If you wouldn't mind, go to Network Settings -> WAN  and enable remote access to tech support. Save settings and let me know when you've done that.

[ben8401]

is good remote access is actived 

[Netduma Fraser]

Thanks for letting us know, we'll connect tomorrow and have a look at what is happening

[Netduma Liam]

16 hours ago, ben8401 said:

is good remote access is actived 

Thank you, are you posting here from a device that is connected directly to the R2? If not could you please do that.

[ben8401]

I post from my computer which and on the r2

 

[Netduma Liam]

25 minutes ago, ben8401 said:

I post from my computer which and on the r2

 

OK great thank you, that's all setup so once the router is back up go ahead and reproduce the problem and let us know the rough time that it occurred.

[ben8401]

 

ok i will do the problem now

[ben8401]

here I crashed the crash took place at 11:47

 

[Netduma Liam]

17 minutes ago, ben8401 said:

here I crashed the crash took place at 11:47

 

If you completely disable QoS from the three-line menu in Congestion Control, can you still reproduce the problem?