ben8401 Posted April 17, 2022 Share Posted April 17, 2022 hello I made this topic because I just got the netduma r2 the last update was also done the factory reset but nothing or done every time I launch youtube on my iphone the netduma R2 crashes I have to restart it to have internet again the wifi deprive of the iphone has been removed as requested by @fraser Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 17, 2022 Administrators Share Posted April 17, 2022 So you disabled the Private Addresses on the iPhone and is the issue still occurring now? ben8401 1 Link to comment Share on other sites More sharing options...
ben8401 Posted April 17, 2022 Author Share Posted April 17, 2022 yes the problem still persists Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 17, 2022 Administrators Share Posted April 17, 2022 Can you explain what you mean when you say the router crashes? E.g. can you still access the interface when it happens? If you go to YouTube on the web browser on your phone instead of the app does it still occur? Link to comment Share on other sites More sharing options...
ben8401 Posted April 18, 2022 Author Share Posted April 18, 2022 it cuts me complete internet from the router even my pc no longer has internet whether I launch it from the app or from the web it's the same the router cuts off complete internet access Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 18, 2022 Administrators Share Posted April 18, 2022 Do you still have access to the interface when it happens? If so can you reproduce the issue then get the logs from the System Information page please? Link to comment Share on other sites More sharing options...
ben8401 Posted April 18, 2022 Author Share Posted April 18, 2022 it cuts off my access to the interface Link to comment Share on other sites More sharing options...
ben8401 Posted April 18, 2022 Author Share Posted April 18, 2022 Link to comment Share on other sites More sharing options...
ben8401 Posted April 18, 2022 Author Share Posted April 18, 2022 I put you the log after restarting the r2 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 18, 2022 Administrators Share Posted April 18, 2022 Unfortunately the log is wiped after a reset so won't be anything useful there. Could you disconnect all wireless devices other than your phone, then launch Youtube, does it still occur then? Also where is your router situated, is it within close proximity to metal, other wireless devices or even a microwave? Link to comment Share on other sites More sharing options...
ben8401 Posted April 18, 2022 Author Share Posted April 18, 2022 so after several tries my pc is no problem i can watch youtube ect but any wifi device iphone 10, 11,12 sansumg s20 hawai even a tablet when it has too much advertising it crashes the router r2 ! won't the problem come from adblock? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 18, 2022 Administrators Share Posted April 18, 2022 Interesting, we can't block YouTube properly at the moment with Adblock but disable it fully, does it make any sort of difference? Link to comment Share on other sites More sharing options...
ben8401 Posted April 18, 2022 Author Share Posted April 18, 2022 adblock and deactivate on my router I do not activate them after I test active or not active and the result and the same youtube, and mobile games crash the R2 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 18, 2022 Administrators Share Posted April 18, 2022 In Settings and going on YouTube & Safari can you disable Background App Refresh and see if that makes any difference please? Link to comment Share on other sites More sharing options...
ben8401 Posted April 19, 2022 Author Share Posted April 19, 2022 it didn't change anything Link to comment Share on other sites More sharing options...
ben8401 Posted April 19, 2022 Author Share Posted April 19, 2022 a new problem has appeared the wifi stops and restarts on its own Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 19, 2022 Share Posted April 19, 2022 1 hour ago, ben8401 said: a new problem has appeared the wifi stops and restarts on its own Could we access your R2 and enable some remote logging? You could then reproduce the issue and we would have a full log of the crash. If you wouldn't mind, go to Network Settings -> WAN and enable remote access to tech support. Save settings and let me know when you've done that. ben8401 1 Link to comment Share on other sites More sharing options...
ben8401 Posted April 19, 2022 Author Share Posted April 19, 2022 is good remote access is actived Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 19, 2022 Administrators Share Posted April 19, 2022 Thanks for letting us know, we'll connect tomorrow and have a look at what is happening Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 20, 2022 Share Posted April 20, 2022 16 hours ago, ben8401 said: is good remote access is actived Thank you, are you posting here from a device that is connected directly to the R2? If not could you please do that. Link to comment Share on other sites More sharing options...
ben8401 Posted April 20, 2022 Author Share Posted April 20, 2022 I post from my computer which and on the r2 Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 20, 2022 Share Posted April 20, 2022 25 minutes ago, ben8401 said: I post from my computer which and on the r2 OK great thank you, that's all setup so once the router is back up go ahead and reproduce the problem and let us know the rough time that it occurred. Link to comment Share on other sites More sharing options...
ben8401 Posted April 20, 2022 Author Share Posted April 20, 2022 ok i will do the problem now Link to comment Share on other sites More sharing options...
ben8401 Posted April 20, 2022 Author Share Posted April 20, 2022 here I crashed the crash took place at 11:47 Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 20, 2022 Share Posted April 20, 2022 17 minutes ago, ben8401 said: here I crashed the crash took place at 11:47 If you completely disable QoS from the three-line menu in Congestion Control, can you still reproduce the problem? Link to comment Share on other sites More sharing options...
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