munteanadrian88 Posted April 13, 2022 Share Posted April 13, 2022 Hello Fraser, Liam, Ping Heatmap view is not loading anymore. See the attached log file. I switched the Congestion Control from Never To Always, lowered / set the sliders to 70% and then enabled the Traffic Prioritization on a LAN device. Next, I switched from Polygon Mode to Radius Mode and Set Home by Address to my home location and then set it back to Polygon Mode. Next, I just clicked the Ping Heatmap to perform a Ping but the view is not loading anymore. Best Regards, Adrian M. log-1649855843739.txt Link to comment Share on other sites More sharing options...
munteanadrian88 Posted April 13, 2022 Author Share Posted April 13, 2022 There is nothing helpful in the log file since there are only info and warning messages. From my point of view, the severity of those messages within the log file should be treated as errors when a view is not loading anymore. Link to comment Share on other sites More sharing options...
munteanadrian88 Posted April 13, 2022 Author Share Posted April 13, 2022 Apr 13 17:09:24 XR1000 user.warn com.netdumasoftware.procmanager: Rapp com.netdumasoftware.pingheatmap has not responded to watchdog 138 Apr 13 17:11:24 XR1000 user.warn com.netdumasoftware.procmanager: Rapp com.netdumasoftware.pingheatmap has not responded to watchdog 138 Apr 13 17:13:24 XR1000 user.warn com.netdumasoftware.procmanager: Rapp com.netdumasoftware.pingheatmap has not responded to watchdog 138 Apr 13 17:15:25 XR1000 user.warn com.netdumasoftware.procmanager: Rapp com.netdumasoftware.pingheatmap has not responded to watchdog 138 Apr 13 17:17:25 XR1000 user.warn com.netdumasoftware.procmanager: Rapp com.netdumasoftware.pingheatmap has not responded to watchdog 138 Apr 13 17:19:25 XR1000 user.warn com.netdumasoftware.procmanager: Rapp com.netdumasoftware.pingheatmap has not responded to watchdog 138 Apr 13 17:21:25 XR1000 user.warn com.netdumasoftware.procmanager: Rapp com.netdumasoftware.pingheatmap has not responded to watchdog 138 Apr 13 17:23:25 XR1000 user.warn com.netdumasoftware.procmanager: Rapp com.netdumasoftware.pingheatmap has not responded to watchdog 138 Apr 13 17:25:25 XR1000 user.warn com.netdumasoftware.procmanager: Rapp com.netdumasoftware.pingheatmap has not responded to watchdog 138 Apr 13 17:27:25 XR1000 user.warn com.netdumasoftware.procmanager: Rapp com.netdumasoftware.pingheatmap has not responded to watchdog 138 Apr 13 17:29:25 XR1000 user.warn com.netdumasoftware.procmanager: Rapp com.netdumasoftware.pingheatmap has not responded to watchdog 138 Apr 13 17:29:57 XR1000 user.emerg httpd: ****handle_get(411) 66 Apr 13 17:29:57 XR1000 user.emerg httpd: ****handle_get(675) 66 Apr 13 17:29:57 XR1000 user.emerg httpd: ****handle_get(411) 66 Apr 13 17:29:57 XR1000 user.emerg httpd: ****handle_get(699) 66 Apr 13 17:30:56 XR1000 user.warn lua: config write 'com.netdumsoftware.geofilter.settings' 96 Apr 13 17:31:26 XR1000 user.warn com.netdumasoftware.procmanager: Rapp com.netdumasoftware.pingheatmap has not responded to watchdog 138 Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 13, 2022 Share Posted April 13, 2022 Looks as though Ping Heatmap has stopped for some reason. If you reboot the XR from the interface, does Ping Heatmap load again after that? Since upgrading to the latest firmware, have you factory reset the XR1000? Link to comment Share on other sites More sharing options...
munteanadrian88 Posted April 13, 2022 Author Share Posted April 13, 2022 Looks as though Ping Heatmap has stopped for some reason. -> OK. If you reboot the XR from the interface, does Ping Heatmap load again after that? -> I will try a reboot to see if it works again. I tried to avoid this reboot since it will change my WAN IP and maybe the whole setup right after. As far as I know, the ISP is changing the WAN IP from time to time, and those reboots are going to change this WAN IP visble in the Duma OS interface too. Is this also problematic for the router in general or not? Since upgrading to the latest firmware, have you factory reset the XR1000? -> YES, I did perform a factory reset right after. Link to comment Share on other sites More sharing options...
munteanadrian88 Posted April 13, 2022 Author Share Posted April 13, 2022 Can you please tell me if the Parameters from DumaOS are written in cloud directly or in the Device/Router memory (RAM or NVRAM)? Link to comment Share on other sites More sharing options...
munteanadrian88 Posted April 13, 2022 Author Share Posted April 13, 2022 Ping Heatmap is loading again after reboot. Thanks, Liam! Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 14, 2022 Share Posted April 14, 2022 18 hours ago, munteanadrian88 said: Ping Heatmap is loading again after reboot. Thanks, Liam! OK, let us know if it occurs again? 18 hours ago, munteanadrian88 said: Can you please tell me if the Parameters from DumaOS are written in cloud directly or in the Device/Router memory (RAM or NVRAM)? I'm not sure what you mean, which parameters are you referring to? Link to comment Share on other sites More sharing options...
munteanadrian88 Posted April 14, 2022 Author Share Posted April 14, 2022 For instance, you can Apply different values for the QoS Congestion Control or Traffic Prioritization parameters (you can drag those sliders and set different values for them). Are those values going to be written in cloud directly or in the Device/Router's memory (RAM or NVRAM)? Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 14, 2022 Share Posted April 14, 2022 21 minutes ago, munteanadrian88 said: For instance, you can Apply different values for the QoS Congestion Control or Traffic Prioritization parameters (you can drag those sliders and set different values for them). Are those values going to be written in cloud directly or in the Device/Router's memory (RAM or NVRAM)? No they're local, the cloud is pretty much only used for keeping features up-to-date, your configuration/information is not stored there. munteanadrian88 1 Link to comment Share on other sites More sharing options...
munteanadrian88 Posted April 14, 2022 Author Share Posted April 14, 2022 Ok, thanks Liam! Netduma Liam 1 Link to comment Share on other sites More sharing options...
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