DHCP issue xr1000

[leeeroybiscuit]

I am at the point now where all I can do is rant about the state of the netgear routers you support. Now I don't know whether it is an issue with your software or the netgear routers themselves but I have now had the XR500 as well as recently upgrading to the XR1000 and both have exactly the same issue that has yet to have been resolved for the best part of 2 years owning these devices. I have tried the recommended steps in these forums such as setting static ips for devices such as xbox, pc etc  and then setting the dynamic ips to begin after .50 at the end of the ip address and still the internet cuts out randomly and comes back around a minute later. It is definitely to do with the distribution of ip addresses through DHCP and I am now fed up of being kicked out of games as a result for the internet to immediately reconnect a minute or so later.

 

Is there an update on the horizon that is going to resolve this issue? If not, that is me done being a netduma customer, had one since the netduma r1 but cant cope with internet cutting out every couple of days now at the most innapropriate of times.

[Netduma Fraser]

Just to clarify as I can't tell for certain, is this what you did: Set the DHCP range to start at .50, then assign reserved IP addresses to devices between .2 & .49 so they're out of the DHCP range, apply, reboot from the interface, wait 2 minutes and see if that stops the disconnects. As it is very important the reserved IPs are outside the range, otherwise the issue could still occur. It's something Netgear are aware of and fixing, a new firmware shouldn't be too far away now.

[leeeroybiscuit]

39 minutes ago, Netduma Fraser said:

Just to clarify as I can't tell for certain, is this what you did: Set the DHCP range to start at .50, then assign reserved IP addresses to devices between .2 & .49 so they're out of the DHCP range, apply, reboot from the interface, wait 2 minutes and see if that stops the disconnects. As it is very important the reserved IPs are outside the range, otherwise the issue could still occur. It's something Netgear are aware of and fixing, a new firmware shouldn't be too far away now.

Yes, did this around a month ago after purchasing the xr1000, the disconnects are not as frequent as they were before doing this / when I had the xr500 but they still happen. Always at the most inconvient time as well. To clarify, its only the main devices that we use in the house that stay in the house I have set ip adresses for, so consoles, pc etc. Things like phones, smart watches etc they are assigned an ip by the router from .50 onwards as and when they connect so not sure if that makes a difference. Even if it does, I can't assign a static ip for every possible device that may connect to the internet, not practical nor should it be a requirement of a £300 router.

[Netduma Fraser]

In theory, if it was truly the cause then only the devices getting an IP above .50 should disconnect. Could you as a test reserve IPs for any devices you want to use short term, then disable the DHCP server entirely and see if they still occur please? If it does can you get the log from System Information please?