LukeStorm Posted March 29, 2022 Share Posted March 29, 2022 TRIED EVERYTHING FROM RESETTING TO PRAYING OVER IT LMAO... HELP 169.169... is the only thing it knows at this point.. tried every recommendation from this forum.. please help Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 29, 2022 Share Posted March 29, 2022 Welcome to the forum! Please provide more information: Are you able to access the DumaOS interface by going to 192.168.77.1 in your web browser? Do you still have an internet connection through the R2? If you disconnect it from power for at least ten minutes, then reconnect it, are you able to get to the interface again? How did you reset the R2 exactly? I'd suggest holding the reset pin on the back for at least thirty seconds. Link to comment Share on other sites More sharing options...
LukeStorm Posted March 29, 2022 Author Share Posted March 29, 2022 Hello hope all is well, yes i have tried all the above... still have the 169 apipa. Had to go to best buy lastnight to buy a quick fix router until we can remedy this situation Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 29, 2022 Administrators Share Posted March 29, 2022 Set a static IP on the PC with the following details IP address: 192.168.77.100 Subnet Mask: 255.255.255.0 Default gateway: 192.168.77.1 If you're not sure how to do this, you can check this guide: https://kb.netgear.com/27476/How-do-I-set-a-static-IP-address-in-Windows then try accessing 192.168.77.1 please and see if it works. Link to comment Share on other sites More sharing options...
LukeStorm Posted March 29, 2022 Author Share Posted March 29, 2022 Tried this as well using different ips in the subnet, unfortunately nothing is working Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 29, 2022 Administrators Share Posted March 29, 2022 When did this start to occur, is it a new router and it happened immediately or was it after changing a setting? Unplug the router from power for 24 hours, plug in, wait 2 minutes then hold the reset button for 30 seconds, then wait 2 minutes and then try to access (remove the static IP before doing this). We've seen in the past leaving it unplugged for this long can bring it back to life. Link to comment Share on other sites More sharing options...
LukeStorm Posted March 29, 2022 Author Share Posted March 29, 2022 I have had the r2 since it came out...This happened 3 days ago while on a video call for work. Letting it sit for 24hrs was the first solution i tried after doing research on this forum.. this was my primary network.. with the eero mesh as my wifi.... i unpluged it and dedicated the eero as the primary so i can troubleshoot the r2... nothing has seemed to work.. can we rma/ exchange.. i had to buy another router from bestbuy because the eero is unable to establish qos nor priorities... Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 29, 2022 Administrators Share Posted March 29, 2022 If you purchased when we released the router then you'll be out of warranty but you can email [email protected] and we can see what we can do Link to comment Share on other sites More sharing options...
LukeStorm Posted March 29, 2022 Author Share Posted March 29, 2022 Thanks sent them an email Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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