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Netduma r2 doesn’t connect to the internet


Predict

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Posted

So Today it just started happening and what it does is it lights up 4 red lights then it does one light for power then another then try’s to connect to my internet ig and it keeps doing that and it won’t connect to the internet

 

 

 

  • Administrators
Posted

Do you have access to the interface when this happens? While connected to the router via a Windows PC, open command prompt, type ipconfig press enter and then post a screenshot of the results here please.

Posted

Ok so it has been having the same problem and It has been really annoying do you think i need to do a firmware reset?

Posted
7 minutes ago, Predict said:

Ok so it has been having the same problem and It has been really annoying do you think i need to do a firmware reset?

Are you able to get to the DumaOS interface? If so, I'd suggest re-installing the latest firmware again, the factory reset the R2. That should resolve the problem for you.

Posted
6 minutes ago, Netduma Liam said:

Are you able to get to the DumaOS interface? If so, I'd suggest re-installing the latest firmware again, the factory reset the R2. That should resolve the problem for you.

I can get in the firmware it just takes a little bit

Posted
34 minutes ago, Netduma Fraser said:

Great, were you able to do the above? If so keep us posted!

Right now im trying to see if I can get it to work but I found out I can use the internet if I hit the reset button on the back of the router but I can’t go into the dumaos interface 

Posted
5 minutes ago, Predict said:

Right now im trying to see if I can get it to work but I found out I can use the internet if I hit the reset button on the back of the router but I can’t go into the dumaos interface 

Got in the firmware I just clicked factory reset 

Posted
Just now, Netduma Fraser said:

Fingers crossed it will be more stable now, let us know!

It’s doing the same thing just 4 lights for a second then it goes to one light 

Posted
1 minute ago, Netduma Fraser said:

Is that after re-upgrading to the latest followed by a factory reset from the interface?

I haven’t restarted yet but once I’m done setting up I will see if it does the same thing

Posted
2 minutes ago, Predict said:

I haven’t restarted yet but once I’m done setting up I will see if it does the same thing

Just rebooted the router and it’s the same thing

Posted
11 minutes ago, Predict said:

Just rebooted the router and it’s the same thing

What else you think I could do to fix it

  • Administrators
Posted

What is the model of the modem/router the R2 is connected to? Do you know if you need PPPoE, VLAN or DHCP identifiers to get a connection?

Posted
12 minutes ago, Netduma Fraser said:

What is the model of the modem/router the R2 is connected to? Do you know if you need PPPoE, VLAN or DHCP identifiers to get a connection?

The r2 is actually connected to a WiFi extender since I don’t have room for another router in my room but I have tried my isp modem and still same problem but the extender it’s connected to is the tp link n300 older model and I don’t think it needs PPPoE,VLAN or dhcp 

Posted
Just now, Predict said:

The r2 is actually connected to a WiFi extender since I don’t have room for another router in my room but I have tried my isp modem and still same problem but the extender it’s connected to is the tp link n300 older model and I don’t think it needs PPPoE,VLAN or dhcp 

This is a problem that happened yesterday and I’ve had the router and WiFi extender since September of last year

Posted
2 minutes ago, Netduma Fraser said:

What firmware are you on currently?

Newest 3.0.394

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