NeoDiablo Posted March 17, 2022 Share Posted March 17, 2022 Alright so I have an odd situation. I've had times where my R2 disconnects me from the internet with no real reason behind it, usually when I'm playing Destiny 2 on my PS5. The only way to fix it is to do a full power cycle of the modem. When this started happening about a week ago I decided to check for updates to the firmware to see if it could be the reason for it, to which there was an update available. After installing and doing a factory reset a couple times to make sure everything was fresh it seemed to get better. I now however have an issue where when I put the PS5 into its rest mode, after coming back out of it there's a drop of all my connections until I do a full power cycle of the modem. I decided to do some testing, first by turning the system completely off, saving a log, turning it on, saving a log, and then repeating the process again after putting the system into rest mode and coming back out of it. I honestly have no idea what's going on, also and this could be completely unrelated but last night I noticed I was launching into things on Destiny 2 that were supposed to have matchmaking solo, such as the seasonal playlist, open areas and so forth, but that could just be an issue with the game itself. I've attached all the logs I could grab, hopefully they can shed some light onto what's going on. after (Power Off).txt After (Rest Mode).txt After Power Cycle of Modem.txt before (Power Off).txt before (Put Into Rest Mode).txt before (Rest Mode).txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 17, 2022 Administrators Share Posted March 17, 2022 Thanks for all the details, in LAN Settings, set the DHCP lease time to 168 hours and set the DHCP range to start at .50, then assign reserved IP addresses to devices between .2 & .49 so they're out of the DHCP range, apply, reboot from the interface, wait 2 minutes and see if that stops the disconnects. Link to comment Share on other sites More sharing options...
NeoDiablo Posted March 17, 2022 Author Share Posted March 17, 2022 Thanks for the quick response, I didn't get a chance to try it again until just now. I did everything that was suggested but it definitely still seems to happen, and I can pretty much replicate it at will. If I turn my PS5 all the way off then back on everything is fine, but if I try the same thing when it's in rest mode it doesn't connect as online and when I look at my computer it's also off along with my other devices. There's something about the rest process for that system that's kicking the internet off for some reason. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 18, 2022 Administrators Share Posted March 18, 2022 Thanks for trying! Have you made any settings changes related to ports e.g. Port Forwarding/Triggerring, UPnP or DMZ by any chance? Is the Geo-Filter on/off while the console is in rest mode and when booting up? How is it connected, via ethernet or WiFi and if you switch the connection type does it happen on both? Link to comment Share on other sites More sharing options...
NeoDiablo Posted March 18, 2022 Author Share Posted March 18, 2022 I haven't made any changes to anything related to the ports but when I just looked at it I see there are some changes in the UPnP setting regarding the PS5 that I never put there, kinda weird. I have the Geo-Filter set to Off, only really turn it on if I'm playing like a CoD or something and need the good connection. It's connected via ethernet currently. I just switched it over to WiFi to test and it didn't have the same issue, but then when I went back to the wired connection it wouldn't do it either so I'm baffled. Maybe that UPnP that I don't recognize fixed the issue? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 18, 2022 Administrators Share Posted March 18, 2022 UPnP opens ports automatically based on what is needed so that will populate with information every now and then. Okay interesting, maybe it was a one off, keep us posted! Link to comment Share on other sites More sharing options...
NeoDiablo Posted March 19, 2022 Author Share Posted March 19, 2022 Alright so it's still an issue. Everything was going fine with my connection all night, the system wasn't turned off and didn't drop while playing. However once I just got done and put it into rest mode again then went to check my phone the connection was gone, and the same for the PC upstairs. Only way to get it back is a power cycle so I'm not sure what the issue could be but it definitely seems to trigger when putting the PS5 into rest mode for some reason. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 19, 2022 Administrators Share Posted March 19, 2022 Thanks for letting us know, I've sent you a PM so please see if that improves it but if not then I think the best thing to do for the moment is for us to try and reproduce the issue. We've also got your logs as well so I'll pass those on to the devs. I'll get a colleague to try and reproduce it on Monday. Link to comment Share on other sites More sharing options...
NeoDiablo Posted March 20, 2022 Author Share Posted March 20, 2022 I've done as instructed and so far after an initial test it seems to be working correctly, I'll let you know if anything changes after an extended use test but it definitely wouldn't hurt to still try and reproduce the issue on your end to see if there's something I'm just not seeing or noticing. I've also enabled remote access to tech support should someone want to access things while I'm at work or so forth if we wanted to go that route as well. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 20, 2022 Administrators Share Posted March 20, 2022 Great to hear that, do let us know how you go! I will pass it onto the team as well. Link to comment Share on other sites More sharing options...
NeoDiablo Posted March 21, 2022 Author Share Posted March 21, 2022 Unfortunately after I ran the test it seems to still be an issue, although it didn't seem to kick off when putting the console into rest mode but instead when I turned it back on it did it this time. Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 22, 2022 Share Posted March 22, 2022 13 hours ago, NeoDiablo said: Unfortunately after I ran the test it seems to still be an issue, although it didn't seem to kick off when putting the console into rest mode but instead when I turned it back on it did it this time. Could we possibly enable some remote logging on your R2 and then have you reproduce the issue? That way we will have the full log from when the issue occurred causing the connection to drop. If you could please disable IPv6 from the WAN and LAN settings, I should then be able to access it. Let me know if you're happy to do this. It will reboot your unit so let me know if there's any time during the day where you'd prefer for me not to reboot it. Link to comment Share on other sites More sharing options...
NeoDiablo Posted March 22, 2022 Author Share Posted March 22, 2022 5 hours ago, Netduma Liam said: Could we possibly enable some remote logging on your R2 and then have you reproduce the issue? That way we will have the full log from when the issue occurred causing the connection to drop. If you could please disable IPv6 from the WAN and LAN settings, I should then be able to access it. Let me know if you're happy to do this. It will reboot your unit so let me know if there's any time during the day where you'd prefer for me not to reboot it. I can certainly try to reproduce the issue as best I can though now it seems even more random then before. I've disabled the IPv6 in both places so you should have the access you need as far as I know, and I should be home for the next half hour or so to be able to try testing it but even if I'm not here you're more then welcome to access things, you have my permission. Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 22, 2022 Share Posted March 22, 2022 8 minutes ago, NeoDiablo said: I can certainly try to reproduce the issue as best I can though now it seems even more random then before. I've disabled the IPv6 in both places so you should have the access you need as far as I know, and I should be home for the next half hour or so to be able to try testing it but even if I'm not here you're more then welcome to access things, you have my permission. Awesome thank you, I've just enabled the logging so apologies if the reboot disturbed you. If you could try reproducing the problem, then let me know if you're successful and at what time roughly that'd be amazing. Thank you. Link to comment Share on other sites More sharing options...
NeoDiablo Posted March 22, 2022 Author Share Posted March 22, 2022 45 minutes ago, Netduma Liam said: Awesome thank you, I've just enabled the logging so apologies if the reboot disturbed you. If you could try reproducing the problem, then let me know if you're successful and at what time roughly that'd be amazing. Thank you. Alright after 45 minutes of trying to replicate the issue I got it to happen. I was trying to turn the system off and on via their remote play app just for ease of use since my system is downstairs while my pc is upstairs. After a half hour of putting it into rest mode, turning it all the way off and back on, launching a couple different games with online play to see if that triggered anything I decided to use just the controller. Then around 1:09 PM EST, 13:09 in the logs, I started noticing my phone no longer connecting to an app, tried running a speed test and couldn't find the server so I rebooted the phone to no effect. I also tried loading a couple websites on the pc and still nothing. Went downstairs and saw the system wasn't showing me as online anymore and checking the network settings on it failed. So somewhere during that time is what's causing the issue. I've since rebooted both the R2 and my ISP modem to restore the connection and write this up, I hope it's able to help. Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 22, 2022 Share Posted March 22, 2022 9 minutes ago, NeoDiablo said: Alright after 45 minutes of trying to replicate the issue I got it to happen. I was trying to turn the system off and on via their remote play app just for ease of use since my system is downstairs while my pc is upstairs. After a half hour of putting it into rest mode, turning it all the way off and back on, launching a couple different games with online play to see if that triggered anything I decided to use just the controller. Then around 1:09 PM EST, 13:09 in the logs, I started noticing my phone no longer connecting to an app, tried running a speed test and couldn't find the server so I rebooted the phone to no effect. I also tried loading a couple websites on the pc and still nothing. Went downstairs and saw the system wasn't showing me as online anymore and checking the network settings on it failed. So somewhere during that time is what's causing the issue. I've since rebooted both the R2 and my ISP modem to restore the connection and write this up, I hope it's able to help. OK thanks for letting us know. I'll can't see anything too obvious in the logs but I'll get some developer insight too and let you know what we find. Link to comment Share on other sites More sharing options...
NeoDiablo Posted March 22, 2022 Author Share Posted March 22, 2022 Awesome, thank you so much for the help. I appreciate it. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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