SimonYoung Posted February 17, 2022 Posted February 17, 2022 If I plug my superhub 4 in directly to the PC I'm getting at least 1gb speeds. On the R2 I'm only able to get as high as 410mbs. Ping spikes are really high on optimal settings as well.
Administrators Netduma Fraser Posted February 17, 2022 Administrators Posted February 17, 2022 Hey, welcome to the forum! Where are you measuring the speeds and ping spikes on the R2? What do you get if you disable QoS fully from the Congestion Control menu?
SimonYoung Posted February 17, 2022 Author Posted February 17, 2022 4 minutes ago, Netduma Fraser said: Hey, welcome to the forum! Where are you measuring the speeds and ping spikes on the R2? What do you get if you disable QoS fully from the Congestion Control menu? Connection benchmark. Upload is over 1k ms. Ive disabled QOS now. Only getting 30mb on my ps5 wired as well. Was previously on a 350mb package and the R2 handled that fine. Actually had 380mb download on there. Ping was a lot lower as well.
Administrators Netduma Fraser Posted February 17, 2022 Administrators Posted February 17, 2022 Test over speedtest.net what speeds do you get then? How do you have the hub setup - modem mode or is the R2 in its DMZ? Are ALL devices connected to the R2 or are some still connected to the hub?
SimonYoung Posted February 17, 2022 Author Posted February 17, 2022 29 minutes ago, Netduma Fraser said: Test over speedtest.net what speeds do you get then? How do you have the hub setup - modem mode or is the R2 in its DMZ? Are ALL devices connected to the R2 or are some still connected to the hub? 420mb on there. Hub is setup in modem mode. There's just a PC and ps5 connected to the R2. Samknows speed test on superhub shows 1145mb.
Administrators Netduma Fraser Posted February 17, 2022 Administrators Posted February 17, 2022 Take the hub out of modem mode - I find it a bit unstable personally, put the R2 WAN IP (found on the System Information page) in the DMZ instead and then re-test. Also disable the protection options in WAN Settings and that should boost the speeds a little.
SimonYoung Posted February 17, 2022 Author Posted February 17, 2022 22 minutes ago, Netduma Fraser said: Take the hub out of modem mode - I find it a bit unstable personally, put the R2 WAN IP (found on the System Information page) in the DMZ instead and then re-test. Also disable the protection options in WAN Settings and that should boost the speeds a little. Sorry, do you mean put the R2 in the DMZ section of the superhub?
Administrators Netduma Fraser Posted February 17, 2022 Administrators Posted February 17, 2022 Yes exactly!
SimonYoung Posted February 17, 2022 Author Posted February 17, 2022 1 hour ago, Netduma Fraser said: Yes exactly! Thanks. Tried that and it appears the same. Don't understand what could be wrong. Reviewed full speeds at 350mn on netduma and would get full speeds on devices taking Into account QOS now I'm getting under 10 per cent of the speeds I should on those and less than half on the R2. Only thing that's changed is they sent me a superhub 4 instead of the 3. But again I'm getting 1gb on that or at least veey close to on every speed test.
Administrators Netduma Fraser Posted February 17, 2022 Administrators Posted February 17, 2022 Can you provide a screenshot of the QoS page just so I can see if anything is amiss please? What firmware version are you on currently? As a test if you put the testing PC in the DMZ on the R2 what speeds do you get? Disable the DMZ immediately after you've done the test.
SimonYoung Posted February 17, 2022 Author Posted February 17, 2022 46 minutes ago, Netduma Fraser said: Can you provide a screenshot of the QoS page just so I can see if anything is amiss please? What firmware version are you on currently? As a test if you put the testing PC in the DMZ on the R2 what speeds do you get? Disable the DMZ immediately after you've done the test. Yup I'll try that. Ill screenshot the QOS as well. For that should I leave speed at 1gb or use the auto detect feature that says 420mb?
Administrators Netduma Fraser Posted February 18, 2022 Administrators Posted February 18, 2022 Leave the speeds at 1Gb as that is the speed you should be getting
SimonYoung Posted February 18, 2022 Author Posted February 18, 2022 Right, I've disabled QOS and I'm getting full speeds on speed test.net. R2 is still showing as 420mb on connection benchmark however and all my other devices are getting slower speeds.
SimonYoung Posted February 18, 2022 Author Posted February 18, 2022 By slower I mean they are slower with QoS disabled than they were when QoS was set at 30%.
Krush Posted February 18, 2022 Posted February 18, 2022 Do a factory reset... and test again. You have undoubtedly made settings that cause this!
Administrators Netduma Fraser Posted February 18, 2022 Administrators Posted February 18, 2022 1 hour ago, SimonYoung said: Right, I've disabled QOS and I'm getting full speeds on speed test.net. R2 is still showing as 420mb on connection benchmark however and all my other devices are getting slower speeds. 40 minutes ago, SimonYoung said: By slower I mean they are slower with QoS disabled than they were when QoS was set at 30%. If speedtest.net shows full speeds that is what you will be getting. How are other devices connected, via WiFi or ethernet?
SimonYoung Posted February 18, 2022 Author Posted February 18, 2022 2 minutes ago, Netduma Fraser said: If speedtest.net shows full speeds that is what you will be getting. How are other devices connected, via WiFi or ethernet? Ethernet. Funnily enough the ones on WiFi are now getting faster speeds than the ethernet ones. Nothibg has managed over 100mb yet though whereas they'd all hit 300 just this week on other package. Something is wrong but can't work out what.
Administrators Netduma Fraser Posted February 18, 2022 Administrators Posted February 18, 2022 Could you provide a screenshot of the Device Manager table view please?
SimonYoung Posted February 18, 2022 Author Posted February 18, 2022 4 hours ago, Netduma Fraser said: Could you provide a screenshot of the Device Manager table view please?
Administrators Netduma Fraser Posted February 18, 2022 Administrators Posted February 18, 2022 Just to double check, when you disable QoS completely how do you do that, by clicking Never?
SimonYoung Posted February 18, 2022 Author Posted February 18, 2022 20 minutes ago, Netduma Fraser said: Just to double check, when you disable QoS completely how do you do that, by clicking Never? Yup.
Administrators Netduma Fraser Posted February 18, 2022 Administrators Posted February 18, 2022 To disable it fully you need to click the icon top left of Congestion Control then toggle the option to disable it completely, then see what speeds you get. Never just disable Congestion Control, not the rest of QoS.
SimonYoung Posted February 20, 2022 Author Posted February 20, 2022 On 2/18/2022 at 9:05 PM, Netduma Fraser said: To disable it fully you need to click the icon top left of Congestion Control then toggle the option to disable it completely, then see what speeds you get. Never just disable Congestion Control, not the rest of QoS. Tried that. Thats the results from duma and speedtest. https://www.speedtest.net/result/12790410853
Administrators Netduma Fraser Posted February 20, 2022 Administrators Posted February 20, 2022 That's a lot better then, what do other devices get? I've noticed you're on an old version, it would be beneficial to update to the latest, factory reset, disable QoS and retest https://forum.netduma.com/topic/38047-new-r2-firmware-30394/
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