Administrators Netduma Fraser Posted January 14, 2022 Administrators Share Posted January 14, 2022 Connect the XR to the ISP router, then reboot the ISP router, wait 2 minutes, then reboot the XR, wait 2 minutes and it should establish a connection Link to comment Share on other sites More sharing options...
adam01625 Posted January 14, 2022 Author Share Posted January 14, 2022 6 hours ago, Netduma Fraser said: Connect the XR to the ISP router, then reboot the ISP router, wait 2 minutes, then reboot the XR, wait 2 minutes and it should establish a connection Thanks I'll try that Netduma Fraser 1 Link to comment Share on other sites More sharing options...
adam01625 Posted January 15, 2022 Author Share Posted January 15, 2022 22 hours ago, Netduma Fraser said: Connect the XR to the ISP router, then reboot the ISP router, wait 2 minutes, then reboot the XR, wait 2 minutes and it should establish a connection That hasn’t worked, surely I need to set the xr up as an access point? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 15, 2022 Administrators Share Posted January 15, 2022 When the XR is physically connected to the Zen, if you access that does it see the XR as a connected device at all? Just to double check, it's connected from a Zen LAN port to the XR WAN port? If you put the XR in AP mode you would lose all the features so want to keep it in router mode Link to comment Share on other sites More sharing options...
adam01625 Posted January 15, 2022 Author Share Posted January 15, 2022 1 hour ago, Netduma Fraser said: When the XR is physically connected to the Zen, if you access that does it see the XR as a connected device at all? Just to double check, it's connected from a Zen LAN port to the XR WAN port? If you put the XR in AP mode you would lose all the features so want to keep it in router mode Yes it’s showing as a client with an IP address on the Fritz box. Yes that’s how I have it setup Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 15, 2022 Administrators Share Posted January 15, 2022 1 hour ago, adam01625 said: Yes it’s showing as a client with an IP address on the Fritz box. Yes that’s how I have it setup Interesting, on the XR System Information page for the WAN IP does it show the same IP as is shown on the fritz? Link to comment Share on other sites More sharing options...
adam01625 Posted January 15, 2022 Author Share Posted January 15, 2022 13 minutes ago, Netduma Fraser said: Interesting, on the XR System Information page for the WAN IP does it show the same IP as is shown on the fritz? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 15, 2022 Administrators Share Posted January 15, 2022 You said you don't require PPPoE but its set to use PPPoE so that's why you won't be getting a connection. Go to the Settings page, Internet Setup, say you don't need a login, apply, reboot the router from the interface, wait 2 minutes then access and you should have a connection. Link to comment Share on other sites More sharing options...
adam01625 Posted January 16, 2022 Author Share Posted January 16, 2022 12 hours ago, Netduma Fraser said: You said you don't require PPPoE but its set to use PPPoE so that's why you won't be getting a connection. Go to the Settings page, Internet Setup, say you don't need a login, apply, reboot the router from the interface, wait 2 minutes then access and you should have a connection. Sorry I misinterpreted the question previously. I do require a PPPoE username and password to connect to the internet (that’s how I was connected previously when using the hg612 and the XR Link to comment Share on other sites More sharing options...
adam01625 Posted January 16, 2022 Author Share Posted January 16, 2022 12 hours ago, Netduma Fraser said: You said you don't require PPPoE but its set to use PPPoE so that's why you won't be getting a connection. Go to the Settings page, Internet Setup, say you don't need a login, apply, reboot the router from the interface, wait 2 minutes then access and you should have a connection. Sorry I’ve got it working now, I allowed PPPoE pass through on the Fritz. I’ll see if the disconnections keep happening. Thanks for your help so far Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 16, 2022 Administrators Share Posted January 16, 2022 3 hours ago, adam01625 said: Sorry I’ve got it working now, I allowed PPPoE pass through on the Fritz. I’ll see if the disconnections keep happening. Thanks for your help so far Ah well done on getting it sorted, keep us posted! adam01625 1 Link to comment Share on other sites More sharing options...
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