max49 Posted November 23, 2021 Share Posted November 23, 2021 Hi my computer I use for work simply will not connect to my wifi, and my other devices are struggling in comparison to normal. When I go on to my duma settings page I click QoS and it tells me I have a critical error that I have been unable to get rid of. It says something like UHBD4 or something I can’t connect back to my settings page right now. Below is the exported error code. I’m really not sure what to do anymore I have to reset the router daily at this point and I cannot understand why. 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;+KX3hBimAxKHN1f01guIcQ== 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Administrators Netduma Fraser Posted November 23, 2021 Administrators Share Posted November 23, 2021 Could you provide a screenshot of the error you're getting please? Then get the log file from the System Information page and then after that do a reboot, wait 2 minutes and then see if it works. Link to comment Share on other sites More sharing options...
max49 Posted November 23, 2021 Author Share Posted November 23, 2021 54 minutes ago, Netduma Fraser said: Could you provide a screenshot of the error you're getting please? Then get the log file from the System Information page and then after that do a reboot, wait 2 minutes and then see if it works. Cant provide screenshot but the error says "ERROR_UBUS Ubus error:4" log for forum99.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 23, 2021 Administrators Share Posted November 23, 2021 Thanks for that, when did the error start to occur, was it after changing a setting? I'm seeing references to Game Console device type, did you try to do port forwarding or add a device or anything you can think of? Link to comment Share on other sites More sharing options...
max49 Posted November 23, 2021 Author Share Posted November 23, 2021 6 minutes ago, Netduma Fraser said: Thanks for that, when did the error start to occur, was it after changing a setting? I'm seeing references to Game Console device type, did you try to do port forwarding or add a device or anything you can think of? I’ve always had issues with it but I portforwarded like 2-3 months ago and everything was usable back then. I disabled QoS a month ago. This issue is from the last day or two. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 23, 2021 Administrators Share Posted November 23, 2021 No settings have been interacted with in that time? Has a reboot resolved the issue? Link to comment Share on other sites More sharing options...
max49 Posted November 23, 2021 Author Share Posted November 23, 2021 50 minutes ago, Netduma Fraser said: No settings have been interacted with in that time? Has a reboot resolved the issue? No changes to settings within last 2 weeks. Multiple reboots have not solved the problem unfortunately. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 23, 2021 Administrators Share Posted November 23, 2021 I think you'll need to do a factory reset to clear it then, reset, wait 5 minutes then access the interface and it should be accessible. Link to comment Share on other sites More sharing options...
max49 Posted November 29, 2021 Author Share Posted November 29, 2021 Ok so I factory reset it on the Tuesday and have not touched any settings except changing the password. Now every 15-45mins it drops out completely. Most devices say something about DNS not responding. This is definitely worse than it was before. What should I do now? Link to comment Share on other sites More sharing options...
max49 Posted November 29, 2021 Author Share Posted November 29, 2021 On 11/23/2021 at 9:11 PM, Netduma Fraser said: I think you'll need to do a factory reset to clear it then, reset, wait 5 minutes then access the interface and it should be accessible. Also still getting the UBUS ERROR 4 message. And have been unable to connect to the internet for the last hour. Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 30, 2021 Share Posted November 30, 2021 On what device are you accessing the DumaOS interface? Are you using a web browser or are you using the App? When the disconnection occurs, are you able to connect to the interface still? Do you have to reboot the router to recover it or does the connection eventually recover itself? Link to comment Share on other sites More sharing options...
max49 Posted November 30, 2021 Author Share Posted November 30, 2021 1 hour ago, Netduma Liam said: On what device are you accessing the DumaOS interface? Are you using a web browser or are you using the App? When the disconnection occurs, are you able to connect to the interface still? Do you have to reboot the router to recover it or does the connection eventually recover itself? I get the UBUS error when I access the interface through the iOS app. Yes I can still connect to the interface when the disconnection occurs but I do have to reboot the router in order to get my internet connection back however last night I rebooted several times and I could not reconnect to the internet at all for the night. Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 30, 2021 Share Posted November 30, 2021 14 minutes ago, max49 said: I get the UBUS error when I access the interface through the iOS app. Yes I can still connect to the interface when the disconnection occurs but I do have to reboot the router in order to get my internet connection back however last night I rebooted several times and I could not reconnect to the internet at all for the night. OK, could you please confirm which firmware version you're running? If you haven't already I'd suggest upgrading to the latest firmware version, you can find it here: Link to comment Share on other sites More sharing options...
max49 Posted December 3, 2021 Author Share Posted December 3, 2021 On 11/30/2021 at 1:57 PM, Netduma Liam said: OK, could you please confirm which firmware version you're running? If you haven't already I'd suggest upgrading to the latest firmware version, you can find it here: Ok so updated it when you replied. It’s been better but still getting random disconnects that last 15-30 mins quite often with no fix. Consoles are saying DNS errors. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 3, 2021 Administrators Share Posted December 3, 2021 15 minutes ago, max49 said: Ok so updated it when you replied. It’s been better but still getting random disconnects that last 15-30 mins quite often with no fix. Consoles are saying DNS errors. Did you factory reset after? If you didn’t please do so, if you did please do another as users have reported doing it twice got rid of issues. Link to comment Share on other sites More sharing options...
max49 Posted December 11, 2021 Author Share Posted December 11, 2021 On 12/3/2021 at 3:48 PM, Netduma Fraser said: Did you factory reset after? If you didn’t please do so, if you did please do another as users have reported doing it twice got rid of issues. Ok factory reset a further two times and now I’m having to restart the router every morning and still get regular drops on connectivity for no reason. Today however I could not access DumaOS on my phone using the app or typing in the ip online. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 11, 2021 Administrators Share Posted December 11, 2021 24 minutes ago, max49 said: Ok factory reset a further two times and now I’m having to restart the router every morning and still get regular drops on connectivity for no reason. Today however I could not access DumaOS on my phone using the app or typing in the ip online. What is the model of the modem/router the R2 is connected to? Link to comment Share on other sites More sharing options...
max49 Posted December 11, 2021 Author Share Posted December 11, 2021 4 hours ago, Netduma Fraser said: What is the model of the modem/router the R2 is connected to? Virgin media super hub 3 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 11, 2021 Administrators Share Posted December 11, 2021 5 minutes ago, max49 said: Virgin media super hub 3 Do you have it in modem mode? If so I'd recommend putting it in router mode with the R2 in its DMZ. I had the same hub and found modem mode to be a bit flaky but router mode was more stable. Link to comment Share on other sites More sharing options...
max49 Posted January 23, 2022 Author Share Posted January 23, 2022 On 12/11/2021 at 7:42 PM, Netduma Fraser said: Do you have it in modem mode? If so I'd recommend putting it in router mode with the R2 in its DMZ. I had the same hub and found modem mode to be a bit flaky but router mode was more stable. Sorry for all the hassle, it appears to be an issue on VM side which they told me it was on my end so many times. I have one of their engineers coming out soon to remedy the problem then I have no doubt the netduma will work as intended. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 23, 2022 Administrators Share Posted January 23, 2022 31 minutes ago, max49 said: Sorry for all the hassle, it appears to be an issue on VM side which they told me it was on my end so many times. I have one of their engineers coming out soon to remedy the problem then I have no doubt the netduma will work as intended. Ahh glad to hear the cause may have been found, do keep us updated on what happens! Link to comment Share on other sites More sharing options...
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