General Netduma Support

[Chris J]

Netduma Staff, why does it take a year to release firmware updates for your products? No other company that sells home routers have this issue. Nothing has been released for month's. No security updates for vulnerabilities, no new fixes, or features. This is very frustrating and appears to be negative pattern with this company.

I will be filing a complaint with the BBB. I have had enough of listening to the promises as entire months go buy with absolutely no improvement. Heading back to Asus. More expensive, but worth it in the long run. It takes Netduma month's you keep their promises.

[Netduma Fraser]

A new firmware is being beta tested right now and is pretty much about to be released so you won't have to wait longer for that - it will have fixes and new features. The reason it's taken awhile is because there have been some issues such as Rapps not loading etc that have taken an immense amount of work to figure out the cause and provide a fix for. We've also been putting a lot of systems in place that allow us to provide faster updates and faster testing so you'll start to see firmware roll out a lot quicker. We'll be making a post with more information on this shortly.

[Chris J]

Thanks for the update @Netduma Fraser. I wasn't aware about the challenges with the Rapps loading issue.