Wayland3r__ Posted October 28, 2021 Share Posted October 28, 2021 Hi, Netduma randomly disconnected from the Internet and now won't reconnect, tried everything I've read on forums, resetting, power down, different Internet, nothing. Unsure what to do??. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 28, 2021 Administrators Share Posted October 28, 2021 Do you still have access to the interface? Does it show a WAN IP on the System Information page? What is the modem/router the R2 is connected to? Link to comment Share on other sites More sharing options...
Wayland3r__ Posted October 28, 2021 Author Share Posted October 28, 2021 On 10/28/2021 at 4:22 PM, Netduma Fraser said: Do you still have access to the interface? Does it show a WAN IP on the System Information page? What is the modem/router the R2 is connected to? Expand Can't get on to the interface and it's connected to a bt smart hub, it's been fine for about 7 months which is how long I've had it Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 28, 2021 Administrators Share Posted October 28, 2021 While connected to the R2 via ethernet, open command prompt on the PC, type ipconfig, press enter and post the results here please Link to comment Share on other sites More sharing options...
Wayland3r__ Posted October 28, 2021 Author Share Posted October 28, 2021 On 10/28/2021 at 5:01 PM, Netduma Fraser said: While connected to the R2 via ethernet, open command prompt on the PC, type ipconfig, press enter and post the results here please Expand Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 28, 2021 Administrators Share Posted October 28, 2021 Set a static IP on the PC itself that is connected via ethernet to the router using this information and this guide (control panel) https://pureinfotech.com/set-static-ip-address-windows-10/ IP 192.168.77.100 Subnet 255.255.255.0 Gateway 192.168.77.1 DNS 192.168.77.1 then see if you can access using http://192.168.77.1 Link to comment Share on other sites More sharing options...
Wayland3r__ Posted November 2, 2021 Author Share Posted November 2, 2021 On 10/28/2021 at 9:47 PM, Netduma Fraser said: Set a static IP on the PC itself that is connected via ethernet to the router using this information and this guide (control panel) https://pureinfotech.com/set-static-ip-address-windows-10/ IP 192.168.77.100 Subnet 255.255.255.0 Gateway 192.168.77.1 DNS 192.168.77.1 then see if you can access using http://192.168.77.1 Expand Hi sorry I've been away, just done all of that and still can't access Internet or netduma home Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 2, 2021 Administrators Share Posted November 2, 2021 No worries, thanks for trying! Unplug the router from power for 10 minutes, plug in, wait 2 minutes then check again - then if it's still not working hold the reset button for 30 seconds, release, wait 2 minutes then try again Link to comment Share on other sites More sharing options...
Wayland3r__ Posted November 2, 2021 Author Share Posted November 2, 2021 On 11/2/2021 at 5:54 PM, Netduma Fraser said: No worries, thanks for trying! Unplug the router from power for 10 minutes, plug in, wait 2 minutes then check again - then if it's still not working hold the reset button for 30 seconds, release, wait 2 minutes then try again Expand Done all that, still nothing? Is it possible it's a faulty router? I've seen a few people have this issue Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 2, 2021 Administrators Share Posted November 2, 2021 Could you unplug the modem from the R2 so just the power and ethernet to PC please and try to access again. If that doesn't work disable the static IP you set and do another ipconfig please. Link to comment Share on other sites More sharing options...
Wayland3r__ Posted November 5, 2021 Author Share Posted November 5, 2021 On 11/2/2021 at 8:10 PM, Netduma Fraser said: Could you unplug the modem from the R2 so just the power and ethernet to PC please and try to access again. If that doesn't work disable the static IP you set and do another ipconfig please. Expand Yeah still nothing, got to be a defective part right Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 5, 2021 Share Posted November 5, 2021 On 11/5/2021 at 11:32 AM, Wayland3r__ said: Yeah still nothing, got to be a defective part right Expand It's possible, can you send a screenshot over of the ipconfig? Link to comment Share on other sites More sharing options...
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