Stratiuz Posted October 17, 2021 Share Posted October 17, 2021 Hi, I've recently purchased the NETGEAR XR1000 Gaming Router and after installing everything and connecting successfully to the internet I went into the DumaOS to optimize my settings, Everything on the the dashboard loaded fine without any issues so I made my way down to Geo-Filter and I couldn't get past a continuous message saying "this rapp is not loaded yet, please try again in a minute" this has persisted to happen for over an hour to no resolve, the same goes for when I try to load up Ping Heatmap and I just can't manage to get past the initial loading phase. I have tried restarting all my devices and resetting and re-updating the firmware and I still get the same issue, What else do you suggest I do? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 17, 2021 Administrators Share Posted October 17, 2021 Hey, welcome to the forum! Go to the Rapp panel on the System Information page, click the 3 line option menu change the retries to 5, then reboot the router from the interface. Wait 2 minutes before accessing the router and then it should load correctly. Link to comment Share on other sites More sharing options...
Stratiuz Posted October 17, 2021 Author Share Posted October 17, 2021 I have done what you asked and the issue still persists. Link to comment Share on other sites More sharing options...
AD4PT Posted October 17, 2021 Share Posted October 17, 2021 Hi there, I keep trying to Ping servers on the Heatmap and the only game that isn't working for me is Warzone. Showing unsuccessful pings in the bottom right. Thoughts? Link to comment Share on other sites More sharing options...
Stratiuz Posted October 17, 2021 Author Share Posted October 17, 2021 This is all I get greeted with and for the life of me can't get ping the heatmap or geo filter to load regardless of everything I try to resolve it. Link to comment Share on other sites More sharing options...
Stratiuz Posted October 17, 2021 Author Share Posted October 17, 2021 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 17, 2021 Administrators Share Posted October 17, 2021 You can follow the tweet chain about Ping Heatmap regarding Warzone here: Do you have Armor enabled? Did you factory reset after the update to the latest firmware? Link to comment Share on other sites More sharing options...
Stratiuz Posted October 17, 2021 Author Share Posted October 17, 2021 Any advice regarding my issue? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 17, 2021 Administrators Share Posted October 17, 2021 Do you have Armor enabled? Did you factory reset after the update to the latest firmware? Link to comment Share on other sites More sharing options...
Stratiuz Posted October 17, 2021 Author Share Posted October 17, 2021 I have done and Armor has been disabled too. Link to comment Share on other sites More sharing options...
Newfie Posted October 17, 2021 Share Posted October 17, 2021 Did you by any chance use the reset on the Web UI. If so the rear pinhole method is the best way to perform a factory reset. Link to comment Share on other sites More sharing options...
Stratiuz Posted October 17, 2021 Author Share Posted October 17, 2021 Tried the reboot via the OS and Pinhole. Newfie 1 Link to comment Share on other sites More sharing options...
Stratiuz Posted October 17, 2021 Author Share Posted October 17, 2021 Still after trying so many options I haven't come to a fix man.. Link to comment Share on other sites More sharing options...
Newfie Posted October 17, 2021 Share Posted October 17, 2021 If it were me after trying all that I would go to the support page and download the latest firmware. Using a pc or Mac I would use a wired connection and reinstall the firmware over the top manually. https://www.netgear.com/support/product/xr1000.aspx then after it’s installed giving it plenty of time to full boot up I would use the rear pinhole and reset. Wait for it to fully boot up and set up and test. Link to comment Share on other sites More sharing options...
Stratiuz Posted October 17, 2021 Author Share Posted October 17, 2021 This is what I did to begin with, I can't upgrade my firmware any more, I am fully up to date, everything is connected and I'm getting no other issues apart from my inability to use the features ping heat map and geo-filter. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 17, 2021 Administrators Share Posted October 17, 2021 You can reinstall the same firmware as above, just by uploading the same file, then do a factory reset once it has complete Link to comment Share on other sites More sharing options...
Stratiuz Posted October 17, 2021 Author Share Posted October 17, 2021 Okay I've just done exactly what you said and I'm still having the same issue. Link to comment Share on other sites More sharing options...
Stratiuz Posted October 17, 2021 Author Share Posted October 17, 2021 I'm really stuck as to what I do now, I hate how pessimistic I feel right now but I might have to return the device if having tried all these options and to yet no success Link to comment Share on other sites More sharing options...
Newfie Posted October 17, 2021 Share Posted October 17, 2021 What browser are you using? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 17, 2021 Administrators Share Posted October 17, 2021 Upgrade again but using the TFTP method, it upgrades bypassing the boot process and any issues which may be present there. Considering yours continues after a reboot or reset that's highly probable. https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP once you've allowed two minutes for it to update give it a factory reset via the hardware button and see if it performs better after that. Link to comment Share on other sites More sharing options...
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