George v.5 Posted October 13, 2021 Share Posted October 13, 2021 Hello, Fraser told me to start a new post for this issue. My router will be working fine and then multiple times a day (feels like its when my roommate uses his macbook or apple tv) the router will randomly stop working entirely and need to be rebooted. I tried changing the DHCP leasing time to 168. Still happening just as frequently. Attached is the most recent log. log-1634137506361.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 13, 2021 Administrators Share Posted October 13, 2021 Thanks for the log. What is the modem/router model the R2 is connected to? Try disabling the QoS fully from the Congestion Control menu and see whether when your roommate uses those devices if it stays up Link to comment Share on other sites More sharing options...
George v.5 Posted October 13, 2021 Author Share Posted October 13, 2021 Just happened again 20 minutes later. QoS has been fully disabled the entire time as that was something that was recommended to fix another bug. log-1634138989480.txt Link to comment Share on other sites More sharing options...
George v.5 Posted October 13, 2021 Author Share Posted October 13, 2021 I have a netgear cm1100 Link to comment Share on other sites More sharing options...
George v.5 Posted October 13, 2021 Author Share Posted October 13, 2021 Also, appreciate the quick replies and attention given. Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 13, 2021 Administrators Share Posted October 13, 2021 Thanks for trying, is this log from when you're disconnected or after a reboot? Disable the protection options in WAN settings please and see if that makes a difference Link to comment Share on other sites More sharing options...
George v.5 Posted October 13, 2021 Author Share Posted October 13, 2021 DumaOS wasn't available because the internet was down so each of those logs were downloaded after a reboot. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 13, 2021 Administrators Share Posted October 13, 2021 The log clears once a reboot is done so no need to provide the logs in that case, let us know if it improves after the previous suggestion. Link to comment Share on other sites More sharing options...
George v.5 Posted October 13, 2021 Author Share Posted October 13, 2021 Ok sounds good. I know this isn't a suggestion box, but if you have any say in things like this maybe pass it along. I feel like it would be a good idea if there was a cache of logs that were specifically saved because the internet cut out or other errors. maybe keep them in there for 24h and then delete, idk. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 13, 2021 Administrators Share Posted October 13, 2021 I'm not sure of the tech constraints but that could be a possibility. In a scenario where the issue is quite unique we can enable logs that will get sent to us in the case of a disconnection Link to comment Share on other sites More sharing options...
George v.5 Posted November 11, 2021 Author Share Posted November 11, 2021 alright so since we talked a month ago its been a constant occurrence, we reset the router multiple times a day because the internet over the wifi will stop working over and over. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 11, 2021 Administrators Share Posted November 11, 2021 I've sent you a PM, please try that and see if it is more stable Link to comment Share on other sites More sharing options...
George v.5 Posted November 14, 2021 Author Share Posted November 14, 2021 Let me know if there are network settings you recommend for greater stability in general as i've got a blank slate here after the factory reset. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 14, 2021 Administrators Share Posted November 14, 2021 You could disable the protection options but other than that you could give devices reserved IPs and extend the DHCP lease time to 168hours Link to comment Share on other sites More sharing options...
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