Cant update firmware

[Mike1995]

Currently running 2.1.3.29 my R1 and trying to update to  3.0.207 however i cant get past here.

Am I missing something or is there an issue with the hardware?

 

Thanks in advance 

 

[Netduma Fraser]

Hey, welcome to the forum!

Reboot the router from the interface and then access it as soon as you can an immediately try to update and see if it works

[Mike1995]

thanks for the reply i have tried that a couple of times, is it worth trying a factory reset before the update? 

[Netduma Fraser]

Yes my next suggestion would be to do a reset, as fast as you can after its complete try the update

[Mike1995]

well the update worked which is good but now there seems to be an issue with the display, skipping tour/ get started doesn't do anything 

 

 

[Netduma Fraser]

Okay brilliant, now do a factory reset from the interface, that's recommended after an update and especially with a big jump in firmware like you've done. This prevents old low level code from the previous firmware causing issues. I'm confident the reset will resolve this for you

[Mike1995]

Any way to do a factory reset other than clicking it in the advanced section as that doesn't seem to do anything. Reboot doesn't work either aside from physically powering down the device

[Netduma Liam]

13 hours ago, Mike1995 said:

Any way to do a factory reset other than clicking it in the advanced section as that doesn't seem to do anything. Reboot doesn't work either aside from physically powering down the device

You can reset it by holding the pin on the back of the router for thirty seconds, then allow it a few minutes to reset.

[Mike1995]

so i was able to factor reset the router however still having the graphical issues 

 

[Netduma Fraser]

What web browser/device are you using to access the interface? Clear the browser cache/cookies then refresh the page and see if it is better.