Trouble with GeoFilter

[TRVS]

Currently located in the Northeast of the US, I am having trouble getting into any servers in the filters I create.  I have tried deleting the device. Flush the cloud. Restart my PS4. Restart the router.  Set the PS4 in the geofilter and turn it back on.  When I try to load a game it defaults back to my local servers.

[Netduma Fraser]

Hey, welcome to the forum!

Where abouts are you trying to force servers? Can you provide a screenshot of your entire Geo-Filter page please?

[TRVS]

41 minutes ago, Netduma Fraser said:

Hey, welcome to the forum!

Where abouts are you trying to force servers? Can you provide a screenshot of your entire Geo-Filter page please?

Thank you.

[Netduma Fraser]

You will need to enable Strict Mode to keep games within your radius. Keep in mind it will take longer to get games by forcing servers overseas

[TRVS]

I’ve tried with strict mode selected and it still places me in a local server. When I load into a game I see on the map the icon with the blocked server within the US pop up, and then my location icon with blocked peer pop up. Nothing pops up within the radius I’ve selected. I’ve tried moving it to different locations of known servers, but still no luck. 

[Netduma Fraser]

Try this and see if it works 

1. Quit the game completely
2. Remove device from the Geo-Filter
3. Resync/flush the cloud from the Geo-Filter Map menu
4. Re-add the device to the Geo-Filter
5. Set up the Geo-Filter how you like - you will need to have strict mode on and Ping Assist set to 0
6. Wait 2 minutes
7. Boot up the game

[TRVS]

I tried your instructions and still no luck.  I attached a screen shot of what I see when I load into a lobby.

[Netduma Fraser]

What game are you trying to play exactly?

[TRVS]

Call of Duty: Warzone

[Netduma Fraser]

Are you trying to play with other people at the same time or is this solo? Do you have NAT Set to Open in WAN settings? - If so switch back to secure and try again

[TRVS]

That was it.  The NAT set in the WAN settings, I had it on Open.  Thank you!!!

Why does it work on Secure and not Open?

Also, after a few tests of changing my location point, I found that I have to keep clicking apply on the WAN settings page to successfully filter to the radius' I am selecting.
If I do not click apply on the WAN settings page, my location defaults back to the last location that I successfully set the filter to.

[Netduma Fraser]

Not sure why exactly, it's a bug so hopefully we'll be able to get that ironed out - it works fine on the other XR routers so its 300 specific, glad to hear it's resolved!

What web browser are you using? You shouldn't need to apply anything when you've changed location

[TRVS]

I am using Chrome. 

[Netduma Fraser]

Once you've made the change, wait 10 seconds before you go off the page or refresh it and it should save - do you have the Geo-Filter pinned to the dashboard and changing it there?

[TRVS]

That's what I usually do.  I get that message that it's taking longer than expected 2 times.  I just wait about 5 minutes, then refresh.  No, I do not have the geo filter pinned to the dashboard.  I make the changes on the Geo Filter setting tab.

[Netduma Fraser]

That message should only occur when flushing the cloud, can you try with the Microsoft Edge browser and see if it works?

[TRVS]

Yes, that's the only time it pops up.  I'm on a Mac.  I will try other browsers, and download Edge for macOS.