MrRelentlessUK Posted June 28, 2021 Share Posted June 28, 2021 I am still loosing connection to my Sky Q boxes after changing the DHCP range .2 .49 Reserved all the Sky Q boxes IP address Any more suggestions to be able to keep the connection? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 28, 2021 Administrators Share Posted June 28, 2021 Do they go into a standby mode or do they get turned off every time you've stopped using them? Do they disconnect while in use or when you next go to use it has disconnected? Link to comment Share on other sites More sharing options...
MrRelentlessUK Posted June 28, 2021 Author Share Posted June 28, 2021 No they never go to standby mode or i never turn them off to standby It looses connection to the network while in use Sometimes i loose picture and internet connection If i reset the R2 or pull the power then the connection comes back to the Sky boxes Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 28, 2021 Administrators Share Posted June 28, 2021 Can you grab a log right at the time of disconnection please? Think that's the only way we'll be able to tell MrRelentlessUK 1 Link to comment Share on other sites More sharing options...
MrRelentlessUK Posted June 29, 2021 Author Share Posted June 29, 2021 Messaged logs, If you need any more then let me know Fraser Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 29, 2021 Administrators Share Posted June 29, 2021 Thanks a lot for that, I think that does give us something to work with. From what I can see there are two possible causes here: Apparently the WiFi password on the router and the device are mismatched It's disconnecting do to an inactivity timer/a local request to disconnect Obviously neither of these make too much sense. That being said, I'm not sure what settings you have on the Sky Q boxes but try forgetting the WiFi network completely on the boxes and then reconnect and re-entering the password. Also check power/WiFi settings on the boxes and see if there is anything about standby or inactivity and disable those options. It might be when you're watching something and it's buffered quite a bit so then no more traffic is being downloaded and sees it as inactive, then when it catches up to the end of the buffered section boom disconnection. Link to comment Share on other sites More sharing options...
MrRelentlessUK Posted June 29, 2021 Author Share Posted June 29, 2021 Thanks Fraser I have been trying to fix this issue today, I have full factory reset every Sky box so that there is no confusion between the boxes and R2 All boxes have been taken off Eco mode to Standard so it's always active Connection wise it worked perfectly setting it all back up when before it was difficult so full reset did help It's worked well for a good few hours but i have now lost all connection between the boxes again, Picture and internet on all boxes Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 29, 2021 Administrators Share Posted June 29, 2021 Ahh that's anything, could you provide another log when it happens please? We might get a different entry this time MrRelentlessUK 1 Link to comment Share on other sites More sharing options...
MrRelentlessUK Posted June 30, 2021 Author Share Posted June 30, 2021 More logs sent over to you Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 30, 2021 Administrators Share Posted June 30, 2021 Saying the same things, could you setup a guest WiFi network, connect them to that and see if they disconnect? Link to comment Share on other sites More sharing options...
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