Unit constantly reboots

[DLinn]

The R2 is no longer working. The units continually reboots. Came home last night internet was down. Cycled power on the R2. Starts up like normal then all the lights except for power clears and restarts over and over. I disconnected the unit overnight and tested this morning same issue. Thanks.

[Netduma Liam]

28 minutes ago, DLinn said:

The R2 is no longer working. The units continually reboots. Came home last night internet was down. Cycled power on the R2. Starts up like normal then all the lights except for power clears and restarts over and over. I disconnected the unit overnight and tested this morning same issue. Thanks.

Sorry to hear this! Are you able to access the R2 interface via 192.168.77.1 in your web browser? 

If not, what IP address are you getting from the R2? If you open a command prompt and enter the command ipconfig while connected directly to the R2, could you send a screenshot of the output?

[DLinn]

Hi Liam,

I’m unable to access R2 interface from web browser because the unit keeps rebooting. It starts to identify network then  no internet connection. I’m not connected long enough for the ipconfig to work. Please advise. Thanks

 

[Netduma Liam]

12 hours ago, DLinn said:

Hi Liam,

I’m unable to access R2 interface from web browser because the unit keeps rebooting. It starts to identify network then  no internet connection. I’m not connected long enough for the ipconfig to work. Please advise. Thanks

 

Thanks for getting back, could you capture the screenshot and send it over anyway? I suspect the output will be the same if it's stuck in a reboot loop, this sounds a bit like a known issue.

[DLinn]

Liam,  Here's the screenshot from the ipconfig.  Please let me know if you need anything else.  Thank you,

[Netduma Liam]

OK, and this was while you were connected directly to the R2 with an ethernet cable?

[DLinn]

Yes, I was connected directly to the R2. The R2 wasn’t connected to the modem.

[Netduma Liam]

OK, I think in this case we're going to have to provide you with a replacement. Could you please email [email protected] and quote your original order number as well as a link to this thread?