CYN4PT1C Posted June 21, 2021 Share Posted June 21, 2021 I factory reset, cleared my cache and rebooted my XR500,restarted my ISP Modem numerous times but i still get "Device Not Found" in QoS, Fraser or Liam please help?? Link to comment Share on other sites More sharing options...
CYN4PT1C Posted June 22, 2021 Author Share Posted June 22, 2021 Im gonna try downgrading to an older firmware,factory reset then upgrade back to .120,factory reset and see if that solves my issue. Link to comment Share on other sites More sharing options...
CYN4PT1C Posted June 22, 2021 Author Share Posted June 22, 2021 LMAO!!! Ok so after 24 hours I managed to fix the "Device not found" error message. I scrolled the Netduma Archive's for Fraser and Liam's tech advice and fixed it so ill share what I did so hopefully this solution can help somebody else that comes across this issue. Step 1 Clear your browser cache for Chrome or your preferred web browser Step 2 If you are on firmware .120 ,downgrade to firmware .56 and manually setup your XR500( username and passwords etc..) , I tried downgrading to .114 and no dice so go all the way back to .56 firmware Step 3 Factory reset your router, press the small reset button for 30 seconds then release and wait around a minute or two for the router to boot up. Step 4 Unfortunately you will have to manually setup your XR500 again but in this step you will upgrade within the firmware back to .120 The steps above removed the "Device Not found" error for me. Cheers. Link to comment Share on other sites More sharing options...
Netduma Liam Posted June 22, 2021 Share Posted June 22, 2021 That's interesting! Thanks for posting the solution though, much appreciated! Link to comment Share on other sites More sharing options...
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