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Can't setup R2 "script error"


Thorny

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Posted

Tried to update my R2, kept getting a script error, factory reset R2, when i was up to the type in your internet speed part of the setup it gives me a script error message everytime i confirm my speeds and won't let me past that page. Tried 4 different web browsers, does the same thing on other devices also.

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Posted

Are you trying to access the interface using HTTPS or HTTP? If HTTPS use HTTP please and see if that resolves the issue.

Posted
28 minutes ago, Netduma Fraser said:

Are you trying to access the interface using HTTPS or HTTP? If HTTPS use HTTP please and see if that resolves the issue.

No still doesn't work

Posted

It either comes up with that error message or script error.

Screenshot_20210619-225258_Chrome.jpg

Posted

It does the exact same thing on PC, I use a PC usually just screenshotted on mobile because it was easier.

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Posted

Okay hold the reset button at the back of the router for 30 seconds, release, wait 2 minutes then access again through a PC and see if you can complete the wizard.

Posted

I've done that about 5 times, I've tried everything I can think of nothing works.

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Posted

Unplug the router from power entirely for 10 minutes then plug in, wait 2 minutes then try going through it again

Posted

Still not working, tried two different browsers.

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Posted

What firmware did you upgrade to, how did you do it? You said you tried to update it, what happened exactly? Did the router lose power while updating?

Posted

No I planned on upgrading the firmware, I was using the XR500 and wanted to try the R2 again, I plugged in the R2 and went to the UI but it was giving me script error on the page where you update the firmware. So I factory reset the R2 and haven't been able to get past please confirm your maximum bandwidth speeds page.

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Posted

What were the web browsers you tried on your PC? Did you try Microsoft Edge? Do you have any Adblockers on your web browsers? Can you try in an incognito window for these browsers please?

Posted

Ive tried Chrome, Firefox, Waterfox and Microsoft Edge. No I don't have any ad blockers, yes I've tried incognito still doesn't work.

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