My wifi not working

[[email protected]]

i cant login to dumaos/ or ip 192.168.77.1  

and wifi not show on my pc or mobile

[Netduma Fraser]

Hey, welcome to the forum!

Sorry to hear you're having this issue. Have you set up the router before or is this your first time? 

While connected to the router via ethernet open command prompt and type ipconfig and press enter, then post the results here please.

[[email protected]]

No i use router like 3 month . Internet works butt Just by cable

[[email protected]]

[Netduma Fraser]

Set a static IP on the PC itself that is connected via ethernet to the router using this information and this guide (control panel) https://pureinfotech.com/set-static-ip-address-windows-10/
IP 192.168.77.100
Subnet 255.255.255.0
Gateway 192.168.77.1
DNS 192.168.77.1
then see if you can access the interface please. 

[[email protected]]

[Netduma Fraser]

You don't need the Google DNS there, this is purely to allow you to try and access the interface so remove that, also on the ethernet adapter properties untick IPv6 and save, then see if you can access the interface

[[email protected]]

No internet Access when I untick IPv6

[Netduma Fraser]

45 minutes ago, [email protected] said:

No internet Access when I untick IPv6

Don't worry about internet access, we're just trying to see if we can get access to the router interface, does it allow you to access it?

[[email protected]]

No 

[[email protected]]

Netduma not show on my mobile . PC internet works butt I can Connect with net duma  . Wifi not show on PC. Mayb software on my router is broken. Becase wifi not working at all

[Netduma Fraser]

Use the IP address, 192.168.77.1 instead of DumaOS please. 

If that doesn't work remove the static IP, hold the reset button for 30 seconds, release, wait 2 minutes then try connecting to the interface please

[[email protected]]

Not working . I have internet butt I can conect with app/interface and wifi not working in router

[Netduma Fraser]

Unplug the router from power for 10 minutes, plug it in, wait 2 minutes then attempt access. By WiFi not working do you mean it doesn't appear or won't accept the password?

[[email protected]]

Now internet not working. Something wrong with my router. I live near Cambridge.  Maby I can bring router . O send

[[email protected]]

Its some wroga with software

[Netduma Fraser]

I am just focusing on getting you access to the router interface at the moment - not the internet - because you factory reset it you would need to complete the Setup Wizard on the interface before you can get internet. Can you achieve access to 192.168.77.1 in your web browser? If not please provide a screenshot of the whole screen. We don't allow people to come to the office, if needed we would follow our normal returns process.

[[email protected]]

Returns or replace for good one ? 

[Netduma Fraser]

192.168.77.100 is the IP address we got you to set your PC as, 192.168.77.1 is the address of the router, please enter that in and see if it takes you to the interface

[[email protected]]

no  same page showing

[[email protected]]

I live 20 min From Cambridge   I can bridg my router to netduma .Netduma Ltd. Sheraton House Castle Park Cambridge CB3 0AX

[Netduma Fraser]

Email [email protected] with a link to your order number and this topic and we can arrange a replacement for you. Please do not drop it by the office as we have to follow our process.

[[email protected]]

Ok  thank you for help 😃 

Have nice Day 😎