Ring Doorbell not working

[bkthomson24]

I have a xr500.  Updated to most resent firmware V2.3.2.114.   I just bought a ring doorbell and the notifications don't come through all the time and the live feature on the ring doorbell does not work at all.  I have connected the Ring to a hotspot and it works fine so I know it is not the Ring but some kind of setting in my DumaOS.  I have added all the suggested ports from Ring and it still doesn't work.  The Ring website states to use a guest network with firewalls turned off but everything that I've read so far shows you cannot turn the firewall off in Duma.  

Help would be much appreciated

Thanks!

[Newfie]

Hi and welcome.

Do you have smart connect on or are you using 2 SSIDs?

You can not disable the firewall and the cam needs firewall protection too. There are no advanced firewall settings either.  Have you tried the guest WiFi? 

https://support.ring.com/hc/en-gb/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices

The above article has more info on the ports required to test with if needed.

Is UPnP on?  
 

[Netduma Fraser]

Hey, welcome to the forum!

You can relax the firewall by switching NAT to Open in WAN Settings so give that a try first. Try the above but if that doesn't help turn off QoS completely in the Congestion Control  menu and see whether that allows the notifications to go through.

[Pumpkin_DG]

I know this is older, but I ran into a similar issue. I set up the guest wifi and it worked flawlessly. Thank you for having this post open.