FPSLEO Posted May 18, 2021 Share Posted May 18, 2021 Help! i havent been able to connect to the internet for months now. I have read almost all post related to the same issue and tried nearly everything with no luck. i've tried resetting it multiple times and nothing. It wont even let me go on https://dumaos/ or 192.168.77.1 . Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 18, 2021 Administrators Share Posted May 18, 2021 Sorry to hear you're having this issue. Open Command Prompt on the PC that is connected to the router, type ipconfig and press enter, then post the results here please Link to comment Share on other sites More sharing options...
FPSLEO Posted May 18, 2021 Author Share Posted May 18, 2021 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 18, 2021 Administrators Share Posted May 18, 2021 That indicates the router is acting like a switch so you'll have to perform a factory reset. Hold the reset button for 30 seconds, release, wait 2 minutes and then try connecting to the interface. Link to comment Share on other sites More sharing options...
FPSLEO Posted May 18, 2021 Author Share Posted May 18, 2021 this is what got after doing the factory reset Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 18, 2021 Administrators Share Posted May 18, 2021 Can you do another ipconfig please? When did this issue first start to occur? After an update, factory reset, settings change etc? Link to comment Share on other sites More sharing options...
FPSLEO Posted May 18, 2021 Author Share Posted May 18, 2021 it just randomly stopped connecting to the internet. i didnt change anything or did any reset. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 18, 2021 Administrators Share Posted May 18, 2021 Set a static IP on the PC itself that is connected via ethernet to the router using this information and this guide (control panel) https://pureinfotech.com/set-static-ip-address-windows-10/ IP 192.168.77.100 Subnet 255.255.255.0 Gateway 192.168.77.1 DNS 192.168.77.1 then see if you can access the interface please. Link to comment Share on other sites More sharing options...
FPSLEO Posted May 19, 2021 Author Share Posted May 19, 2021 i did as you asked and still nothing. Link to comment Share on other sites More sharing options...
Netduma Liam Posted May 19, 2021 Share Posted May 19, 2021 What do you see in your browser if you go to 192.168.0.1, are you just directed to your modem's interface? Link to comment Share on other sites More sharing options...
FPSLEO Posted May 19, 2021 Author Share Posted May 19, 2021 Yes, it takes me to my modems interface Link to comment Share on other sites More sharing options...
Netduma Liam Posted May 19, 2021 Share Posted May 19, 2021 24 minutes ago, FPSLEO said: Yes, it takes me to my modems interface OK, I believe in this scenario we're going to need to issue you with a replacement. Could you please email [email protected] with your original order number and a link to this thread? Link to comment Share on other sites More sharing options...
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