I havent been able to connect to the internet for months.. Help!!

[FPSLEO]

Help! i havent been able to connect to the internet for months now. I have read almost all post related to the same issue and tried nearly everything with no luck.

i've tried resetting it multiple times and nothing. It wont even let me go on https://dumaos/ or 192.168.77.1 .

 

[Netduma Fraser]

Sorry to hear you're having this issue. Open Command Prompt on the PC that is connected to the router, type ipconfig and press enter, then post the results here please

[FPSLEO]

[Netduma Fraser]

That indicates the router is acting like a switch so you'll have to perform a factory reset. Hold the reset button for 30 seconds, release, wait 2 minutes and then try connecting to the interface.

[FPSLEO]

this is what got after doing the factory reset

[Netduma Fraser]

Can you do another ipconfig please? When did this issue first start to occur? After an update, factory reset, settings change etc?

[FPSLEO]

it just randomly stopped connecting to the internet. i didnt change anything or did  any reset.

[Netduma Fraser]

Set a static IP on the PC itself that is connected via ethernet to the router using this information and this guide (control panel) https://pureinfotech.com/set-static-ip-address-windows-10/
IP 192.168.77.100
Subnet 255.255.255.0
Gateway 192.168.77.1
DNS 192.168.77.1
then see if you can access the interface please. 

[FPSLEO]

i did as you asked and still nothing. 

[Netduma Liam]

What do you see in your browser if you go to 192.168.0.1, are you just directed to your modem's interface?

[FPSLEO]

Yes, it takes me to my modems interface

 

[Netduma Liam]

24 minutes ago, FPSLEO said:

Yes, it takes me to my modems interface

 

OK, I believe in this scenario we're going to need to issue you with a replacement. Could you please email [email protected] with your original order number and a link to this thread?