ItsPokoton Posted April 25, 2021 Share Posted April 25, 2021 Need help with my netduma r2 ever 15 minutes it drops Internet and all the the light for the LAN and wifi turn off and I have to restart the modem and again 15 later do the same Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 25, 2021 Administrators Share Posted April 25, 2021 What is the model of the modem/router the R2 is connected to? Disable IPv6 in LAN/WAN Settings also please. Link to comment Share on other sites More sharing options...
Handyian09 Posted April 26, 2021 Share Posted April 26, 2021 i am also having issues with my R2 not getting internet. it shows that it is connected but i can't get on any sites or anything i can't even get into my dumaOS i tried to hold in the restart button but that seems to not do anything at all. can anyone help me? Link to comment Share on other sites More sharing options...
ItsPokoton Posted April 27, 2021 Author Share Posted April 27, 2021 On 4/25/2021 at 3:32 PM, Netduma Fraser said: What is the model of the modem/router the R2 is connected to? Disable IPv6 in LAN/WAN Settings also please. Is a netduma r2 when it drops the only 2 lights on are power and the 5ghz i left to work st 4pm just got home my time es 5:20am and still the same way unless I reset the router then it will be on for like 15 minutes then do the same Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 27, 2021 Share Posted April 27, 2021 Is the power adapter for the R2 connected directly to a wall outlet or is it connected to a power extender? Link to comment Share on other sites More sharing options...
11_HD Posted April 27, 2021 Share Posted April 27, 2021 recently go a netduma r i can hard wire into laptop and get normal inernet speeds. but i dont get anything on wifi . i do have it hooked up alone not through another router/modem. nd now i cant even go to 192.168.77.1 and get in dashboard , just saying no connection and or to long to login Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 27, 2021 Administrators Share Posted April 27, 2021 54 minutes ago, 11_HD said: recently go a netduma r i can hard wire into laptop and get normal inernet speeds. but i dont get anything on wifi . i do have it hooked up alone not through another router/modem. nd now i cant even go to 192.168.77.1 and get in dashboard , just saying no connection and or to long to login Hey, welcome to the forum! You have to connect the router to an existing modem/router. If it's not plugged into anything to get internet then you're likely getting internet on the laptop as it will be connected to existing WiFi Link to comment Share on other sites More sharing options...
ItsPokoton Posted April 27, 2021 Author Share Posted April 27, 2021 8 hours ago, Netduma Liam said: Is the power adapter for the R2 connected directly to a wall outlet or is it connected to a power extender? Is connected to power search where I got tv ps4 ps5 stream tv etc all of them works fine Link to comment Share on other sites More sharing options...
ItsPokoton Posted April 27, 2021 Author Share Posted April 27, 2021 Is connected to power search protector also is the ps4, ps5, TV, steam TV etc and all of them are fine Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 27, 2021 Administrators Share Posted April 27, 2021 Could you try direct to a wall outlet if possible? The extender will split the power so it may not always be getting the power it needs Link to comment Share on other sites More sharing options...
ItsPokoton Posted April 28, 2021 Author Share Posted April 28, 2021 Ok let me try that and I let you know. Link to comment Share on other sites More sharing options...
ItsPokoton Posted April 28, 2021 Author Share Posted April 28, 2021 I did and let me play for 15 min and kicked me out and the router lights shuts off Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 28, 2021 Share Posted April 28, 2021 9 hours ago, ItsPokoton said: I did and let me play for 15 min and kicked me out and the router lights shuts off What is the make and model of the modem that the R2 is connected to? Link to comment Share on other sites More sharing options...
ItsPokoton Posted April 28, 2021 Author Share Posted April 28, 2021 Well I got a 1 gb internet that got s modem and apart the wifi router their from SPECTRUM INTERNET Modem Ubee Model EU2251 Router Askey Model SAC2V1K Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 28, 2021 Share Posted April 28, 2021 Is there a particular reason you're still using the Askey Router or is this just because the R2 keeps disconnecting? Typically you would want to replace that with the R2. Link to comment Share on other sites More sharing options...
ItsPokoton Posted April 28, 2021 Author Share Posted April 28, 2021 8 minutes ago, Netduma Liam said: Is there a particular reason you're still using the Askey Router or is this just because the R2 keeps disconnecting? Typically you would want to replace that with the R2. I had like like that before i upgraded to the 1 gb internet, so what I'm understanding is that I should eliminate the router from spectrum and use only the R2 Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 28, 2021 Share Posted April 28, 2021 19 minutes ago, ItsPokoton said: I had like like that before i upgraded to the 1 gb internet, so what I'm understanding is that I should eliminate the router from spectrum and use only the R2 Yes, so connect the R2 directly to the Ubee modem. You'll want to do this by connecting a cable to the Blue WAN port on the R2 and have the other side of this cable connect to one of the modem's LAN ports. Link to comment Share on other sites More sharing options...
ItsPokoton Posted April 28, 2021 Author Share Posted April 28, 2021 8 minutes ago, Netduma Liam said: Yes, so connect the R2 directly to the Ubee modem. You'll want to do this by connecting a cable to the Blue WAN port on the R2 and have the other side of this cable connect to one of the modem's LAN ports. Got it i update as soon i done Link to comment Share on other sites More sharing options...
ItsPokoton Posted April 28, 2021 Author Share Posted April 28, 2021 2 hours ago, Netduma Liam said: Yes, so connect the R2 directly to the Ubee modem. You'll want to do this by connecting a cable to the Blue WAN port on the R2 and have the other side of this cable connect to one of the I did and I still having issues 🙃 not sure what is the problem Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 28, 2021 Administrators Share Posted April 28, 2021 Reconnect the Askey so modem > Askey > R2 and copy the WAN IP from the R2 System Information page and set that as static/reserved on the Askey and see if it keeps happening please Link to comment Share on other sites More sharing options...
ItsPokoton Posted April 28, 2021 Author Share Posted April 28, 2021 I cannot do any changes to the Askey my provider dont allow me to do any changes on their modem Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 28, 2021 Administrators Share Posted April 28, 2021 Understood thanks. When did you first notice the issue with the router starting? Was it after changing settings, upgrading, power outage etc? Link to comment Share on other sites More sharing options...
ItsPokoton Posted April 28, 2021 Author Share Posted April 28, 2021 Last Friday i was playing COD cold war when suddenly it lagged me out or that was what I thought when I noticed the netduma had all the lights off except for the power and 5 ghz wifi, since then I reboot the wifi, factory reset and have the same issue, what it weird is that as soon I get to playing on the ps5 the netduma shuts of or what ever is going on when I'm in the laptop on the DUMAOS is ok. Link to comment Share on other sites More sharing options...
ItsPokoton Posted April 28, 2021 Author Share Posted April 28, 2021 Update even at the laptop will do the same. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 28, 2021 Administrators Share Posted April 28, 2021 Thanks for the info. Can you unplug the router from power for 24 hours please, then when you plug it in wait 2 minutes before you attempt connecting to it. This can sometimes help with an odd issue like this. Link to comment Share on other sites More sharing options...
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