The geo filter was not able to access the cloud

[Brian25savannah]

Just upgraded to a xr1000 from my old R1. Having some issues with getting the geofilter and QOS setup with my Xbox. I was just wondering if there is an easy fix for this. The original netduma was pretty easy to use but this not so much, my laptop kind of sucks so that doesn’t help, was using my iPad previously.

[Netduma Fraser]

Just to double check, is the cable from the modem/router connected to the internet/WAN port of the XR? This error can occur when it has been connected to one of the LAN ports by accident.

[Brian25savannah]

Yeah I have all the Ethernet cables in the right place. 

[spykewest23]

Just now, Brian25savannah said:

Yeah I have all the Ethernet cables in the right place. 

same here i can't fix it its been like it for over a month 

[Netduma Fraser]

Can you both let me know whether you get the same error on Ping Heatmap and does Connection Benchmark successfully complete a test?

[spykewest23]

[Netduma Fraser]

I'll respond in your topic

[Brian25savannah]

I think I fixed it, I clicked force cloud update and it just allowed me to add my Xbox to the geofilter 

[Netduma Fraser]

Great news!

[Brian25savannah]

Just another question, I know I’m probably a weirdo for liking infinite warfare, much less having over 100 days on it 😂, but I tried the preset call of duty mode in the geo filter and I felt like it wouldn’t let me connect to games. Would custom be better for older, less populated cods?

[Netduma Fraser]

It shouldn't matter too much on the profile but I almost never recommend using profiles, I'd always suggest adjusting manually and finding what works best for you