bigd3862 Posted March 28, 2021 Share Posted March 28, 2021 I am trying to set up my R2 router. However I encountered an error and hit the reset button to set it back to factory settings. I also rebooted the router by unplugging it for 30 seconds and I made sure that the cord was connected into Port one and put in the password that was on the underside of the router. However I keep getting the message network security key mismatch. I don't know what to do and I'm about to send the router back. I'm furious this should be a plug-and-play situation but it's been anything but that. I've already spent two hours going back and forth trying every possible scenario. I need help immediately Link to comment Share on other sites More sharing options...
bigd3862 Posted March 28, 2021 Author Share Posted March 28, 2021 Is there anyone out there in netduma that can help me? Otherwise I just have to send this thing back and get my money back tomorrow Link to comment Share on other sites More sharing options...
bigd3862 Posted March 28, 2021 Author Share Posted March 28, 2021 I was able to finally get in once I hardwire that directly to my laptop Link to comment Share on other sites More sharing options...
bigd3862 Posted March 29, 2021 Author Share Posted March 29, 2021 Unfortunately even though I can connect to the net while I'm hard-wired I still can't I access the internet wirelessly Link to comment Share on other sites More sharing options...
pollutionblues Posted March 29, 2021 Share Posted March 29, 2021 8 hours ago, bigd3862 said: Unfortunately even though I can connect to the net while I'm hard-wired I still can't I access the internet wirelessly Hi, Welcome to the forum. Follow the password conversion method here: http://support.netduma.com/en/support/solutions/articles/16000117883-i-ve-received-the-r2-but-the-wifi-password-doesn-t-work Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 30, 2021 Administrators Share Posted March 30, 2021 Sorry to hear you're having this issue, did the password conversion method linked above resolve the issue for you? Link to comment Share on other sites More sharing options...
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