DumaOs is working but no ethernet internet and no wifi either

[Lorenzo Carbi]

Hi, 

I have Virgin Media Hub 3.0 

Connection is Wall -> Virgin Hub -> Duma r2 -> Pc 

First I went through the installation process and DumaOs and it worked for about 5mins and we lost internet.

I then switched the Hub into Modem mode, I couldnt connect to the internet at all.

I read elsewhere that modem mode is a bit dicey so i switched back to router mode.

Now everything is connected, I can log into DumaOs and it says "there is an internet connection" but im not connected to the internet nor does the wifi work.

Any ideas?

(i've now put my ethernet back into my virgin hub so I have internet) 

Thanks  

[Netduma Fraser]

Hey, welcome to the forum!

Sorry to hear you're having this issue. Give the R2 a quick reboot from the interface and see if that brings back the connection

[Lorenzo Carbi]

Hi Fraser

 

I've factory reset it and also tried your suggestion, it is still not connecting 

[Netduma Fraser]

Is the V hub showing the R2 as a connected device? I have the V hub as well and should be plug and play really. Just to double check the WAN/Internet port of the R2 is connected to the V hub LAN ports?

[Lorenzo Carbi]

It is indeed appearing as a connected device.

I just tried to replug in the ethernet and it now wont let me go onto dumaos

I ran diagnostics and it shows this:

I'm not well versed in these things so i'm not sure how to proceed.

Perhaps you know?

Thanks again

[Netduma Liam]

Have you configured a static IP in Windows? You can check this by going to Settings -> Network and Internet -> Ethernet. Then select your network and check what it says under IP settings.

[Lorenzo Carbi]

 

This is what it says 

[Netduma Fraser]

You have set a static IP without the IP part, just the DNS - change it to Automatic and then it will work

[Lorenzo Carbi]

Switched to manual DHCP and it completely disconnected me from internet.

 

plugged Ethernet onto the duma r2 and couldn't connect to the OS 

 

[Lorenzo Carbi]

[Netduma Liam]

If it's still not working I'd suggest going to your command line and renewing your IP address with 'ipconfig /renew'. That should then mean the R2 gives you a 192.168.77.x address.

[Lorenzo Carbi]

Plugged ethernet to the Duma and it gave me = 

 

Then plugged into the Virgin hub and did the same = 

 

 

Tried  connecting to dumaos after this but still no internet and still cant connect

[Netduma Fraser]

Set a static IP following the Control Panel section here: https://pureinfotech.com/set-static-ip-address-windows-10/

Using these details:

IP - 192.168.77.2
Subnet - 255.255.255.0
Gateway - 192.168.77.1
DNS - 192.168.77.1 

then see whether you can access the interface please.

[Lorenzo Carbi]

I'm on my PC and its up and running now via Ethernet

 

 

Do I need to do something different to make the wifi work? 

 

Thanks!

 

[Netduma Fraser]

Great to hear that! Okay so in WiFi I would recommend you disable Mirror mode, give 2.4 & 5GHz different names then apply. Then reboot from the interface, wait 2 minutes before accessing and see if it appears then

[Lorenzo Carbi]

Ok so I've done that, i've tried to connect to the 2.4 and the 5 but both come up with this:

 

 

[Netduma Fraser]

Are you getting any internet through ethernet? On the router run a Connection Benchmark test, does it complete successfully?

[Lorenzo Carbi]

 

Yeah, Im on ethernet on my pc and it works fine but if i connect to wifi on my phone for example it wont work

 

[Netduma Fraser]

Okay disable both 2.4/5GHz WiFi and apply, reboot the router from the interface, wait 2 minutes. Then enable both, apply then reboot again from the interface, wait 2 minutes and see if the WiFi works.

[Lorenzo Carbi]

Success! it works!

 

Thanks for your patience with this.

 

One last thing, is it worth now that everything is up and running to set my virgin hub to modem mode? im not sure what the benefits are exactly but 

[Netduma Fraser]

Great to hear that, you're very welcome. You won't really get much benefit from doing that if the R2 is in the DMZ and all devices are connected to the R2. I leave mine in router mode.

[Lorenzo Carbi]

Sadly my happiness was short lived.

 

I went to shower, came back and its all disconnected again, wifi doesnt connect and neither does ethernet.

 

I havent changed any settings at all since this so i have no idea why this happened

 

 

Wouldnt load dumaOs either

[Netduma Fraser]

Give the R2 a static IP on the V hub then reboot the R2 please and it should return

[Lorenzo Carbi]

interestingly enough the router isn't appearing on the list of devices anymore... O.o (it was appearing before)

 

Its plugged in and everything, with the lights on the left all on.

 

I've unplugged it and plugged it back in but its no longer appearing 

 

[Netduma Fraser]

Could you give the V hub a reboot and see whether the R2 appears connected again? I had this with my V hub not too long ago, appeared like all ethernet ports were dead and had to factory reset it.