Administrators Netduma Fraser Posted August 1, 2021 Administrators Share Posted August 1, 2021 31 minutes ago, bataclan69 said: Hello everyone Need help unfortunately I've done everything to try to access R2. already tried Fixed IP already tried variable IP. I tried to access another internet on another pc. can't find WLAN, the lights worked I tried to reset it didn't work. I went on vacation was working fine, when I came back nothing. Some solution I bought two months ago. Hey, welcome to the forum! Hold the reset button for 30 seconds, release, wait 2 minutes then try to access the interface please Link to comment Share on other sites More sharing options...
bataclan69 Posted August 1, 2021 Share Posted August 1, 2021 Hey Mate I've done all the procedures suggested here on the forum. I'm more than 6 hours trying Link to comment Share on other sites More sharing options...
bataclan69 Posted August 1, 2021 Share Posted August 1, 2021 the biggest problem is that it doesn't recognize the R2 I can't even have internet on pc . in the future you should put the access option through USB too Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 1, 2021 Administrators Share Posted August 1, 2021 We still have to go through the troubleshooting steps as we can't be sure which have been done etc. It won't give you any internet until you go through the setup wizard so getting access to the interface is the first priority, what do you see when you try to access the interface? Link to comment Share on other sites More sharing options...
bataclan69 Posted August 1, 2021 Share Posted August 1, 2021 192.168.77.1.pdf Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 1, 2021 Administrators Share Posted August 1, 2021 On windows open command prompt, type 192.168.77.1 press enter and post the results here please Link to comment Share on other sites More sharing options...
bataclan69 Posted August 1, 2021 Share Posted August 1, 2021 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 1, 2021 Administrators Share Posted August 1, 2021 Sorry that's my mistake, type ipconfig press enter and post the results please Link to comment Share on other sites More sharing options...
bataclan69 Posted August 1, 2021 Share Posted August 1, 2021 Link to comment Share on other sites More sharing options...
Sdot81 Posted August 1, 2021 Share Posted August 1, 2021 Sent a msg to you a few weeks ago trouble with R2 no response, Fraser! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 1, 2021 Administrators Share Posted August 1, 2021 36 minutes ago, bataclan69 said: I assume that's without the static IP you set? On the ethernet adapter could you disable IPv6 please then set the static again and try accessing once more 11 minutes ago, Sdot81 said: Sent a msg to you a few weeks ago trouble with R2 no response, Fraser! Hey, welcome to the forum! We don't conduct support through PMs as we get so many and it also restricts you to one person who may not always be available. Please make a new topic regarding your issue and we'll be happy to help. Link to comment Share on other sites More sharing options...
Sdot81 Posted August 1, 2021 Share Posted August 1, 2021 Hello, I ordered the Netduma R2 late May, 22, 2021 from the website directly. I didn't received the product until last Wednesday Jul 7, 2021@1330.My gripe is most of the interface menu, just spin you can't operate them, the Rappelled menu does not load. The app you can down load to your phone does not work at all. It forces you to save your password to login but does not allow you access to operate the application on your phone I since then deleted the app, it seems to still be in beta stage of operational. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 1, 2021 Administrators Share Posted August 1, 2021 53 minutes ago, Sdot81 said: Hello, I ordered the Netduma R2 late May, 22, 2021 from the website directly. I didn't received the product until last Wednesday Jul 7, 2021@1330.My gripe is most of the interface menu, just spin you can't operate them, the Rappelled menu does not load. The app you can down load to your phone does not work at all. It forces you to save your password to login but does not allow you access to operate the application on your phone I since then deleted the app, it seems to still be in beta stage of operational. Could you start a new topic please? In there please provide a screenshot of what you're seeing exactly with the menu and features not loading - include the browser in the screenshot. For the app, select the R2 instead of letting it detect automatically and see if it works. Link to comment Share on other sites More sharing options...
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