Das916 Posted February 6, 2021 Share Posted February 6, 2021 Connection not working on R2 internet light not lighting up and will not work and this router I just got yesterday due to my other R2 rapps not working/malfunctioning Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 6, 2021 Administrators Share Posted February 6, 2021 Have you run through the setup wizard yet to get internet? What is your exact physical setup? Link to comment Share on other sites More sharing options...
Das916 Posted February 6, 2021 Author Share Posted February 6, 2021 ARRIS SURFboard S33 32 x 8 DOCSIS 3.1 Multi-Gig Cable Modem with 2.5 Gbps… and the R2 Link to comment Share on other sites More sharing options...
Das916 Posted February 6, 2021 Author Share Posted February 6, 2021 And yes I went through the setup wizard I also work for a internet provider called Comcast installing internet and cable tv so I’m very familiar how to setup equipment Link to comment Share on other sites More sharing options...
Das916 Posted February 6, 2021 Author Share Posted February 6, 2021 You can have these routers back just send me a working tested and verified router or just refund me my money and I will get a netgear nighthawk with the duma os Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 6, 2021 Administrators Share Posted February 6, 2021 Can you disable Energy Efficient Ethernet on the modem please and then reboot the R2 and see if that works. Did you get internet with it initially when you first set it up? You can see the terms here: netduma.com/terms Link to comment Share on other sites More sharing options...
rahabash Posted February 6, 2021 Share Posted February 6, 2021 Interesting. I also just encountered this issue using motorola surfboard modem and comcast isp. Verified no outages and that direct to modem I was getting WAN. But ya, just out of nowhere r2 could not get a WAN IP.. Ultimately, I had to factory reset the router and during setup wizard WAN was not found so I saved settings without providing client id or device id and all the sudden it was able to get a WAN IP. Good luck! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 6, 2021 Administrators Share Posted February 6, 2021 37 minutes ago, rahabash said: Interesting. I also just encountered this issue using motorola surfboard modem and comcast isp. Verified no outages and that direct to modem I was getting WAN. But ya, just out of nowhere r2 could not get a WAN IP.. Ultimately, I had to factory reset the router and during setup wizard WAN was not found so I saved settings without providing client id or device id and all the sudden it was able to get a WAN IP. Good luck! Hey, welcome to the forum! Sorry to hear you had that issue but thanks for posting your solution! Possibly a lease change caused it. Link to comment Share on other sites More sharing options...
Das916 Posted February 6, 2021 Author Share Posted February 6, 2021 Ok I have the new router up is the energy efficient in the settings Link to comment Share on other sites More sharing options...
Das916 Posted February 6, 2021 Author Share Posted February 6, 2021 As you see the internet light on router doesn’t come on at all Link to comment Share on other sites More sharing options...
Das916 Posted February 6, 2021 Author Share Posted February 6, 2021 I did a factory restore also but can’t find the energy efficient option Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 6, 2021 Administrators Share Posted February 6, 2021 Energy Efficient Ethernet is a setting on the modem you can turn off. Can you use Google Chrome to access the interface please to try and complete the wizard and get internet? Link to comment Share on other sites More sharing options...
Das916 Posted February 7, 2021 Author Share Posted February 7, 2021 I see it exactly where is it in settings Link to comment Share on other sites More sharing options...
Das916 Posted February 7, 2021 Author Share Posted February 7, 2021 I don’t see it where is it exactly if settings last message was a typo Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 7, 2021 Administrators Share Posted February 7, 2021 Access the modem via 192.168.100.1 Username: admin Password: password There aren't too many pages on its interface but it's most likely on the configuration page but if not have a look around. Disable then reboot the R2. Do you have internet with the R2 now? Link to comment Share on other sites More sharing options...
Das916 Posted February 7, 2021 Author Share Posted February 7, 2021 No that didn’t work either Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 7, 2021 Administrators Share Posted February 7, 2021 As in you couldn't find the option to disable or you still don't have internet access through the R2? Link to comment Share on other sites More sharing options...
Das916 Posted February 7, 2021 Author Share Posted February 7, 2021 Still no internet Link to comment Share on other sites More sharing options...
Das916 Posted February 7, 2021 Author Share Posted February 7, 2021 I’m confident I was sent a broken router Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 7, 2021 Administrators Share Posted February 7, 2021 Do you have access to the R2 interface currently? Disable IPv6 in WAN/LAN settings. Do you get an IP shown on the System Information page? Link to comment Share on other sites More sharing options...
Das916 Posted February 8, 2021 Author Share Posted February 8, 2021 Yes there is a Ip but the router isn’t sending signal like I’ve been saying Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 9, 2021 Administrators Share Posted February 9, 2021 What is the IP address you're seeing there? Link to comment Share on other sites More sharing options...
Das916 Posted February 9, 2021 Author Share Posted February 9, 2021 I contacted the email for you guys and there taken care of me already thanks I couldn’t let this string on any longer I already disconnected the router and boxed it up I’ve lost 5 days pay already appreciate your help Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 9, 2021 Administrators Share Posted February 9, 2021 Okay thanks for letting me know, glad they got you sorted. Link to comment Share on other sites More sharing options...
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