Sin Acceso al Netduma R1

[hpedrozo]

Hola bella gente de Netduma, les escribo para que me ayuden a resolver el problema que se me ha presentado con mi Netduma R1, tengo pocos meses usandolo,  comenzó fallando poco a poco, en ocasiones no me dejaba ingresar a la interface , yo lo apagaba y lo encendia y se resolvia el problema por un tiempo , pero desde hace algunas semanas no me deja entrar a la interface , lo he intentado todo, he leido muchos foros aquí sobre este tema y no he encontrado una solución que me permita resolverlo  por mis propios medios, lo he reiniciado de fabrica a traves del boton Reset y no me deja entrar con la clave y usuario original y tampoco con la personalizada,  puedo ingresar a wifi  la cual le cambio el nombre a NETDUMA R1 navegar sin problemas  con la contraseña  netdumar1, pero no me deja ingresar a la interface a traves de wifi y tampoco via Ethernet, haciendo ping desde CMD me da error les envio capture estare atento a su respuesta , gracias de antemano

[Netduma Liam]

Welcome to the forum!

So you can get to the login page, but you can't login?

Do you know what version you're currently running?

 

[hpedrozo]

Hello, good morning, if correct that is my problem, the version is Netduma R1 Current Firmware v.2.1.3.29

[Netduma Liam]

3 hours ago, hpedrozo said:

Hello, good morning, if correct that is my problem, the version is Netduma R1 Current Firmware v.2.1.3.29

It's strange that this has suddenly happened. Had you made any recent configuration changes that could've affected this?

What is upstream from the R1 (does it connect to an ISP router)? What is your exact physical setup?

[hpedrozo]

It is connected to a TP-LINK TD8616 modem, my laptop is connected to the Netduma R1 Router via Ethernet. Nothing has been modified, everything worked perfectly, I use Windows 7 Professional, Annex images

[hpedrozo]

I attach a new image to you, this time I tried to enter again and you gave me this new message, maybe it will help you identify the problem, I will be attentive to your answer in advance, thank you very much

[Netduma Liam]

When did this error occur? Was this after successfully logging into the interface? 

[hpedrozo]

this error occurs when trying to enter the interface insisting many times, but it does not advance beyond there

[hpedrozo]

after giving OK, it shows what appears in the following image, but none of the options shown in the menu work, and I must reload the page and start the process again, asking for the password and repeating everything again until reaching at this point, I don't have access to the reset options or to install new firmware, nor to the DUMAOS apps

[hpedrozo]

Hello again, I need to know if you have any answer for me, thank you

[Netduma Liam]

7 minutes ago, hpedrozo said:

Hello again, I need to know if you have any answer for me, thank you

Can you update firmware by clicking the three dot menu in the top right of the interface?

If you perform a factory reset using the button on the back of the R1, can you then access the interface?

[hpedrozo]

I have tried, It is not possible to access, it does not give me access to the interface functions, I have restarted several times from the physical button, and nothing was possible. is there any way you can access my Netduma R1 online? or some way to reinstall the firmware via USB port?

[Netduma Fraser]

Hold the reset button in the back of the router for 30 seconds then release and wait 2 minutes for it to boot, then clear the cache/cookies on your web browser and try to access using admin / password

Those aren't available options unfortunately. Possibly we can remote in but you would have needed to have remote support enabled and setup for an open NAT.

[hpedrozo]

I did exactly what you told me, but it did not solve the problem, can you please tell me what I should do to give you remote access?

[Netduma Fraser]

You would need access to the interface unfortunately. What firmware did you upgrade from previously? 

[hpedrozo]

Ok, no problem, you originally brought firmware v.1.03.6j installed, immediately change it to v.2.1.3.29

[Netduma Fraser]

Unplug the R1 from the modem so just power and ethernet to your PC is connected. Then try accessing it via 192.168.1.1 & 192.168.88.1 and see if it allows you access please.

[hpedrozo]

It doesn't work, I send you images

numa3.zip

[Netduma Fraser]

I don't think there is much we can do to be honest if it won't allow you into the interface. Email [email protected] and they may have some more suggestions.

[hpedrozo]

What you are telling me is that my Netduma R1 is Broken and that you cannot do anything, because the firmware presented a fault and that I have lost my money? Can't you give me another one to replace it? there is no special discount to buy another?

[Netduma Fraser]

46 minutes ago, hpedrozo said:

What you are telling me is that my Netduma R1 is Broken and that you cannot do anything, because the firmware presented a fault and that I have lost my money? Can't you give me another one to replace it? there is no special discount to buy another?

I don't know when you purchased, you may be within the warranty period in which case we can do a replacement. That's why I suggest emailing us as they will be able to provide some options of what to do. I can't authorize a discount for example but they could.

[hpedrozo]

Thank you very much for your valuable time, you are very kind, God bless you, happy evening