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Décodeur TV UHD Orange sur NightHawk XR500

RaijinDS

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RaijinDS

RaijinDS

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Bonjour, 

Souhaitant remplacer ma Livebox 4 (Fibre), j'ai acheté un NightHawk XR500.

Je disposais d'un ONT-SPF, j'ai donc acheté un boitier TP-Link MC220L.

Le schéma est donc le suivant :  Fibre => ONT-SPF + MC220L => XR500.

J'ai suivi le paramétrage proposé par le routeur, en choissisant mon ISP : Orange France DHCP, j'ai rentré mon identifiant fti/ et j'ai coché la case "Activer la TV Orange".

J'ai paramétré pour mon réseau Wifi le même SSID que ma Livebox (qui est débranchée je le rappelle) ainsi que la même clé.

Mon débit est d'environ 300Mb/s.

Cependant, je ne comprends pas, mon décodeur TV (connecté en WIFI) fonctionne bien mais je constate des coupures d'image et de son ce qui rend le service TV inutilisable.

Y'a-t-il un paramétrage particulier à effectuer pour stabiliser ceci ? 

Précision :

J'ai testé la désactivation de QoS et SmartConnect, mais sans effet. Les saccades disparaissent au bout de 3-4 minutes, mais si je touche à un paramètre du routeur, rebelote, ça re-saccade pendant 3-4 min.

Au bout de 15-20 min, écran blanc indiquant que la Box TV a perdu la connexion.

Le Wifi ne semble pas stable.

Auriez-vous rencontré de tels soucis lors du remplacement de votre LB par un routeur ?

Si oui, avez-vous trouvé une solution ?

Je précise que je ne peux pas brancher la Box TV en ethernet.

Le routeur est a environ 4-5 mètres du décodeur. Je n'avais jamais eu de soucis de lag/saccades/freeze avec la Livebox.

En espérant que vous aurez des pistes !

Cordialement,

Fabien

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Netduma Fraser

Netduma Fraser

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Bonjour, bienvenue sur le forum! Désolé d'apprendre que vous rencontrez ce problème. Comment avez-vous désactivé la QoS exactement? Après avoir désactivé Smart Connect, utilisez-vous 2,4 ou 5 GHz? Je suggérerais de basculer le proxy IGMP dans les paramètres WAN car cela peut aider.

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RaijinDS

RaijinDS

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9 hours ago, Netduma Fraser said:

Bonjour, bienvenue sur le forum! Désolé d'apprendre que vous rencontrez ce problème. Comment avez-vous désactivé la QoS exactement? Après avoir désactivé Smart Connect, utilisez-vous 2,4 ou 5 GHz? Je suggérerais de basculer le proxy IGMP dans les paramètres WAN car cela peut aider.

Bonjour Fraser, 

 

J'ai désactivé la QoS via le menu principal (cf. Screenshot).

Après la désactivation du SmartConnect, j'ai donc eu 2 réseaux wifi (le 2.4 et le 5).

La box TV se connecte naturellement en 5gHz.

J'ai fait un test ce matin pour écarter un problème du boîtier TP-Link MC220L : j'ai débranché le routeur et rebranché la Livebox, mais AVEC le boîtier TP-LINK. Résultat : la TV fonctionne nickel.

Mon problème semble donc bien venir du routeur et/ou de son paramétrage.

PS : je suis sur la dernière version du firmware.

PS2 : un screenshot du rendu sur la TV

 

Screenshot_20210124-101733.jpg

IMG_20210124_102904.jpg

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RaijinDS

RaijinDS

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En complément, voici le tableau des port uPnp.

J'ai modifié les valeurs par défaut : passage de l'intervalle de 30 à 15 min et passage du temps de vie de 4 à 5.

J'ai ajouté des screenshots des différents paramètres en cours (je tâtonne...).

Screenshot_20210124-103316.jpg

Screenshot_20210124-103632.jpg

Screenshot_20210124-103650.jpg

Screenshot_20210124-103713.jpg

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Netduma Fraser

Netduma Fraser

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Le look QoS est toujours activé dans cette capture d'écran? L'avez-vous coché pour désactiver? Activez le Beamforming pour le WiFi et la coexistence. Veuillez également supprimer la règle de transfert de port et à la place, dans les paramètres WAN, activez le NAT et voyez si cela lui permet de fonctionner.

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RaijinDS

RaijinDS

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Bonjour, 

Merci pour vos réponses. 

Ayant modifié pas mal de paramètres, j'ai fait un hard reset et tout repris de 0. J'ai donc :

  • Paramétré le routeur avec le profil "Orange France DHCP" avec la checkbox "Activer la TV Orange" de coché.
  • Désactivé le QoS
  • Désactivé l'IPv6
  • Paramétré quelques IP fixe

Je n'ai pour l'instant volontairement pas crée de redirection de port. Celle que vous mentionnez (présente dans mes premières captures) concernent une redirection du 443 vers un port de mon NAS sur lequel j'héberge quelques services utilisés depuis l'extérieur.

Le résultat :

  • Toujours 5-6 minutes de lag/freeze au moment du démarrage de la Box TV
  • RAS pendant 30 min puis perte de WIFI...

En screen l'intégralité du paramétrage.

2021-01-24_14h26_41.png

2021-01-24_14h27_13.png

2021-01-24_14h27_27.png

2021-01-24_14h27_41.png

2021-01-24_14h27_54.png

2021-01-24_14h28_10.png

2021-01-24_14h29_00.png

2021-01-24_14h29_09.png

2021-01-24_14h34_53.png

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Netduma Fraser

Netduma Fraser

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Merci pour cela, dans les paramètres WAN, passez le NAT de sécurisé à ouvert s'il vous plaît et voyez si cela aide. Cela peut être dû à PPPoE et VLAN, mais comme QoS est désactivé, cela ne devrait pas être un problème.

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RaijinDS

RaijinDS

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42 minutes ago, Netduma Fraser said:

Merci pour cela, dans les paramètres WAN, passez le NAT de sécurisé à ouvert s'il vous plaît et voyez si cela aide. Cela peut être dû à PPPoE et VLAN, mais comme QoS est désactivé, cela ne devrait pas être un problème.

If it's easier for you we can switch in english :) 
So, I've followed your advice and modified the NAT Filtering option to "Open", but I still have the same issues.

In addition, when I apply an update on the router settings, I can see some freezes on my TV (for example, when I change the SMTP settings and apply it).

I can see in the logs a lot of creation of NAT rules by the uPnp. Maybe we can do something on this side ? 

 

Quote

[DHCP IP: 192.168.1.50] to MAC address XX:XX:XX:XX:XX:XX, Sunday, January 24, 2021 16:29:57
[UPnP set event: add_nat_rule] from source 192.168.1.50, Sunday, January 24, 2021 16:29:57
[UPnP set event: add_nat_rule] from source 192.168.1.50, Sunday, January 24, 2021 16:29:55
[UPnP set event: add_nat_rule] from source 192.168.1.50, Sunday, January 24, 2021 16:29:54
[UPnP set event: add_nat_rule] from source 192.168.1.50, Sunday, January 24, 2021 16:29:52
[UPnP set event: add_nat_rule] from source 192.168.1.50, Sunday, January 24, 2021 16:29:50
[UPnP set event: add_nat_rule] from source 192.168.1.50, Sunday, January 24, 2021 16:29:49
[UPnP set event: add_nat_rule] from source 192.168.1.50, Sunday, January 24, 2021 16:29:47
[UPnP set event: add_nat_rule] from source 192.168.1.50, Sunday, January 24, 2021 16:29:45
[UPnP set event: add_nat_rule] from source 192.168.1.50, Sunday, January 24, 2021 16:29:43
[UPnP set event: add_nat_rule] from source 192.168.1.50, Sunday, January 24, 2021 16:29:41
[UPnP set event: add_nat_rule] from source 192.168.1.50, Sunday, January 24, 2021 16:29:39
[UPnP set event: add_nat_rule] from source 192.168.1.50, Sunday, January 24, 2021 16:29:37
[UPnP set event: add_nat_rule] from source 192.168.1.50, Sunday, January 24, 2021 16:29:36
[UPnP set event: add_nat_rule] from source 192.168.1.50, Sunday, January 24, 2021 16:29:33
[UPnP set event: add_nat_rule] from source 192.168.1.50, Sunday, January 24, 2021 16:29:31
[UPnP set event: add_nat_rule] from source 192.168.1.50, Sunday, January 24, 2021 16:29:29
[UPnP set event: add_nat_rule] from source 192.168.1.50, Sunday, January 24, 2021 16:29:28
[UPnP set event: add_nat_rule] from source 192.168.1.50, Sunday, January 24, 2021 16:29:25
[DumaOS] Marking device that is marked 192.168.1.50 5 4., Sunday, January 24, 2021 16:29:23
[UPnP set event: add_nat_rule] from source 192.168.1.50, Sunday, January 24, 2021 16:29:23

Thanks for your help (past, present and future :) )

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RaijinDS

RaijinDS

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24 minutes ago, Netduma Fraser said:

That would be easier thank you! Perhaps if you put the TV in the DMZ that will prevent any issues, it seems like it requires a lot ports! You're welcome :)

Unfortunately, freezes and Wifi losts still appears. And we can see that there is attempts of connection from the outsite with the TV Box in the DMZ.

Quote

[LAN access from remote] from 202.110.83.126:44845 to 192.168.1.50:1433, Sunday, January 24, 2021 17:32:15
[UPnP set event: add_nat_rule] from source 192.168.1.50, Sunday, January 24, 2021 17:32:13
[UPnP set event: add_nat_rule] from source 192.168.1.50, Sunday, January 24, 2021 17:32:12
[LAN access from remote] from 45.155.205.41:49734 to 192.168.1.50:18546, Sunday, January 24, 2021 17:32:10
[UPnP set event: add_nat_rule] from source 192.168.1.50, Sunday, January 24, 2021 17:32:09
[LAN access from remote] from 159.89.156.161:61953 to 192.168.1.50:8585, Sunday, January 24, 2021 17:32:06
[UPnP set event: add_nat_rule] from source 192.168.1.50, Sunday, January 24, 2021 17:32:06
[LAN access from remote] from 45.155.205.23:58655 to 192.168.1.50:38909, Sunday, January 24, 2021 17:32:05
[UPnP set event: add_nat_rule] from source 192.168.1.50, Sunday, January 24, 2021 17:32:04
[admin login] from source 192.168.1.141, Sunday, January 24, 2021 17:32:03

 

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Netduma Fraser

Netduma Fraser

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Lets switch tactics on this, upgrade to the beta and factory reset. Re-setup and then in Traffic Controller make a rule to allow ALL traffic to the TV and see if that helps.

https://community.netgear.com/t5/Nighthawk-Pro-Gaming-DumaOS-3-0/bd-p/en-home-beta-npg-duma

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RaijinDS

RaijinDS

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3 hours ago, Netduma Fraser said:

Lets switch tactics on this, upgrade to the beta and factory reset. Re-setup and then in Traffic Controller make a rule to allow ALL traffic to the TV and see if that helps.

https://community.netgear.com/t5/Nighthawk-Pro-Gaming-DumaOS-3-0/bd-p/en-home-beta-npg-duma

I've installed the v2.3.2.108 and for the moment, it seems to work perfectly ! Thank you :)

What did you change on this version ?

I'll let you know if the issue appears again.

I've just a little problem with my NAT rule.

My Synology NAS hosts some Web Servers. Using a reverse proxy on the NAS, I just have to NAT the trafic from the 443 of the router to the 5691 of the NAS.

Before, i worked with the Livebox, I can't understand why it doesn't work with the router.

I added a rule on the router, but I can't access to my website from outside. Can you help me on it ?

 

Thank you again for your help :) You saved the end of my week-end :D 

2021-01-24_21h17_13.thumb.png.840b455c389c8f421626e0c608c68d6c.png

 

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Netduma Fraser

Netduma Fraser

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That's great to hear, well a lot of things have changed as it's 3.0 so more features and fixes. Understood, in System Information what is the WAN IP the router gets, is it your public IP? If not could you tell me what that is please?

You're very welcome, sorry we didn't get it sorted earlier!

 

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RaijinDS

RaijinDS

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1 hour ago, Netduma Fraser said:

That's great to hear, well a lot of things have changed as it's 3.0 so more features and fixes. Understood, in System Information what is the WAN IP the router gets, is it your public IP? If not could you tell me what that is please?

You're very welcome, sorry we didn't get it sorted earlier!

 

I confirm : the WAN IP and the public IP are the same !

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RaijinDS

RaijinDS

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Ok, I'm able to connect to my site using https://myIP

I have a domain and I manage the DNS using cloudflare, with a A Record sub.domain.tld redirecting to my public IP.

When I try to access to https://sub.domain.tld, it doesn't work.

It's like the router doesn't transfer info from the request. The result is the reverse proxy on the Synology NAS can't resolve the redirection (because he waits for https://sub.domain.tld:5691)

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RaijinDS

RaijinDS

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Hi, 

It seems that the port forwarding doesn't work if I use a A Record instead of the IP. 
My previous solution with the Port Triggering doesn't work anymore  

I also have an issue with my Wireless Printer (Brother DCP9020-CDW). I can connect it on the router but my computer is not able to transmit it my prints ...

Good news, the IP TV still work :D

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RaijinDS

RaijinDS

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17 hours ago, RaijinDS said:

Hi, 

It seems that the port forwarding doesn't work if I use a A Record instead of the IP. 
My previous solution with the Port Triggering doesn't work anymore  

I also have an issue with my Wireless Printer (Brother DCP9020-CDW). I can connect it on the router but my computer is not able to transmit it my prints ...

Good news, the IP TV still work :D

I resolved my port forwarding issue.

For Cloudflare DNS Proxied, you have to switch NAT Filtering to Open and disable SIP ALG.

For my printer, I can't find any solution anywhere :(

It's weird because, from the Brother Software on my computer, I can make a scan (so, the connection is available), but when I try to print, I get an error... 
It's like the print queue was not transfer to the printer.


Is there a known issue with wireless printer ?

Is there a way to log all traffic througth router ?

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