YT_LowPingKing Posted January 22, 2021 Share Posted January 22, 2021 I'm having a issue with my WAN not giving full link speed it's suck at 100Mbits. I had this issue a few day's back & spent hours troubleshooting. Trying all the normal steps. Even did a factory reset! Still it was stuck. Right as I was going to give up I unplugged the WAN ( for the millionth time ) connected it back & it went back to 1000Mbits. A few days passed & everything was great until the issue came back! The only thing I changed after a day or so of uptime was DNS. I didn't look & see if it caused my issue right away so I can't be sure if the DNS change caused the issue. Sense the issue came back I've done all the normal steps again. I haven't factory reset again because it didn't fix the issue the first time. Connecting the Modem direct to my Pc gives me my normal internet speed & windows shows 1G as per normal. I'm at a total loss as to get the R2 to give me full WAN again. Any ideas? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 22, 2021 Administrators Share Posted January 22, 2021 In almost all cases the reason for this is the ethernet cable, are you able to switch it for another to see if it consistently stays at 1000Mbits? Link to comment Share on other sites More sharing options...
YT_LowPingKing Posted January 22, 2021 Author Share Posted January 22, 2021 I have brand new cables! Link to comment Share on other sites More sharing options...
Newfie Posted January 22, 2021 Share Posted January 22, 2021 Hi Does sound like a cable issue, do you have another spare cable to check in case the new cable has an issue. Link to comment Share on other sites More sharing options...
YT_LowPingKing Posted January 22, 2021 Author Share Posted January 22, 2021 I've tried a few different cables. Old & new. When I say I spent hours messing around trying to get it fixed I'm not joking! I tried every major thing I could think of. Again I think changing the DNS caused the issue. Don't ask me how. I agree it doesn't make sense. * Things I've tried New cables Old cables Rebooting R2 Rebooting Modem DNS settings back to stock Custom DNS back to the way I had it QOS set to never QOS disabled AD Blocker Disabled AD Blocker Enabled Factory Reset When this happened the other day & it started working again it was just one of those things were I had no Idea what I did to fix it but I was glad it worked again. I need the random luck that got it working right the last time. Hopefully it's a bug or fluke in the matrix ( & not a bad R2 ) because other than this random issue I'm in love with the R2 & my experience thus far has been amazing! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 22, 2021 Administrators Share Posted January 22, 2021 It could be a software issue, we do have ticket on it but only 2 people I think have ever actually legitimately had it happen due to a bug. I can get a dev to remote in if you enable remote support in WAN Settings but this wouldn't be until Monday at the earliest. Link to comment Share on other sites More sharing options...
YT_LowPingKing Posted January 22, 2021 Author Share Posted January 22, 2021 Sounds good. I might just be super unlucky.🤷 I'll keep messing with it over the weekend. See if it comes back again. I'll keep everyone posted. Link to comment Share on other sites More sharing options...
YT_LowPingKing Posted January 23, 2021 Author Share Posted January 23, 2021 Did some more testing this morning. I reinstalled the stock firmware. During boot it did lock to 1000Mbits for a second before reverting back. Factory reset using pin. Still didn't stay locked. Reinstalled latest firmware. Pin reset. Tested a few more cables I had laying around. Is there anything else I can try? Could it be a faulty WAN port? I don't mind waiting until the next work week for the team to take a look. Just had some free time to mess around. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 23, 2021 Administrators Share Posted January 23, 2021 There is nothing you can really do because there isn't any specific settings that can affect that value so I think it's best for the dev to take a look when they can. Then they can see if it's software related or maybe hardware. If it was hardware though I'd expect it to just not work completely. Make sure you have remote support enabled in WAN Settings and that you get an Open NAT through devices connected and I'll pass the details over to them. Link to comment Share on other sites More sharing options...
YT_LowPingKing Posted January 23, 2021 Author Share Posted January 23, 2021 Remote support is now enabled & NAT is Open. I look forward to hearing back in the coming days. Link to comment Share on other sites More sharing options...
YT_LowPingKing Posted January 25, 2021 Author Share Posted January 25, 2021 I'd like to make a video about this process & was wondering what exactly can be done via remote support? Can you see all my settings? What about making changes to the router itself? Will I notice via the logs when someone has connected? I'm sure you don't wanna give away everything you can do but any incite would be greatly appreciated. I couldn't help myself & did one last test. It was recommended to try a cheap network switch in-between the Modem & R2. The R2 still wouldn't lock to 1000Mbps. 🤞 we can figure this out without an RMA. Thanks for your time & all the teams hard work. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 26, 2021 Administrators Share Posted January 26, 2021 @KindaBusted no it's nothing like that, they connect to the backend of the router and so can browse the internal files to check for bugs if they know what they're looking for, check the processes such as whether the WAN port is outputting correctly etc. I've chased the dev to see if they can have a look as soon as possible. Link to comment Share on other sites More sharing options...
YT_LowPingKing Posted January 26, 2021 Author Share Posted January 26, 2021 Ok thanks for the info & update. I look forward to hearing back! Link to comment Share on other sites More sharing options...
YT_LowPingKing Posted January 28, 2021 Author Share Posted January 28, 2021 Any news from the devs? Having my speed capped is really annoying. Downloading games and patches is taking forever. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 28, 2021 Administrators Share Posted January 28, 2021 45 minutes ago, KindaBusted said: Any news from the devs? Having my speed capped is really annoying. Downloading games and patches is taking forever. Sorry for the delay, the dev said he will take a look today for you. I'll get back to you when he has checked it. Link to comment Share on other sites More sharing options...
YT_LowPingKing Posted January 28, 2021 Author Share Posted January 28, 2021 Awesome 👍 Thanks 😊 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 28, 2021 Administrators Share Posted January 28, 2021 The dev can't seem to connect to you, I'm not sure whether your ISP has changed or whether something regarding your NAT setup has changed. Do you definitely have remote support ticked in WAN Settings? Link to comment Share on other sites More sharing options...
YT_LowPingKing Posted January 28, 2021 Author Share Posted January 28, 2021 Yes remote support is ticked & has been for days now. I'm using CloudFlare 1.1.1.3 witch blocks some stuff. I've set my DNS to 8.8.8.8 let's see if that helps. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 28, 2021 Administrators Share Posted January 28, 2021 Okay thank you, I'll let the dev know to try again, will hopefully be tomorrow. Link to comment Share on other sites More sharing options...
YT_LowPingKing Posted January 28, 2021 Author Share Posted January 28, 2021 I hope so too because this issue is really annoying. I've tried everything I can think of twice. It's driving me absolutely nuts. Been busy today but tomorrow is free and open. I'll keep a really close eye on the forums so we can figure this out. Thanks again for your help. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 29, 2021 Administrators Share Posted January 29, 2021 He still can't access you unfortunately. Have you set the DMZ or any port forwarding rules on the R2? If so please remove them. Link to comment Share on other sites More sharing options...
YT_LowPingKing Posted January 29, 2021 Author Share Posted January 29, 2021 I don't have a DMZ or port forwarding! Nat is open on Xbox and other consoles & access it ticked. Link to comment Share on other sites More sharing options...
YT_LowPingKing Posted January 29, 2021 Author Share Posted January 29, 2021 I'm sitting here refreshing like a madman so we can get this figured out! The only custom settings I have are DNS is set to Google, a few of my devices are reserved & IPV6 is off on both WAN & LAN. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 29, 2021 Administrators Share Posted January 29, 2021 If your upstream ISP router has a firewall enabled can you disable this please, do you have a pure modem or modem/router? It's possible your ISP may block port 7777 which we need to access you. Link to comment Share on other sites More sharing options...
YT_LowPingKing Posted January 29, 2021 Author Share Posted January 29, 2021 I have a Motorola MB8600. My ISP is Spectrum. Dunno if they block 7777?! * Update just checked Spectrum to see if they block 7777 and I don't see it on the list of blocked ports. If they can't get in what else can we do to solve my issue? Link to comment Share on other sites More sharing options...
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